I've never used either, but I think there are two ways that both do the same thing: you can either e-mail firstname.lastname@example.org, which was the old system, or now you can use the New Support Ticket form in the bar above with the plus-sign. Not sure which is better, if either; someone from Artiphon may be able to recommend which is preferred. For belt & braces you could do both, of course.
over 1 year ago
Thanks, Nick! Good info. Can someone from the company please answer my question? Do you guys have a phone number I can call?
C. C. Evans
about 1 year ago
I'd love a phone number. The problems with shipping have been a little complex, and I fear the package has sitting at the wrong address for a little too long now.