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Received the Orba, wont turn on after firmware update

The Orba arrived this morning, I was able to play with it for a bit before downloading the IOS app and being told to update the firmware. I did and after it completed the Orba will no longer turn on. 

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If it adds any more information, I dug out some utilities.  When I connect the Orba, I see an STMicro device in DFU mode connect.

It looks like the updater managed to render the darn thing completely lobotomized all the way back to "Hi I'm an STMicro STM32!  Program me!"  x.x  I hope the support team can get me back up and going without an RMA.

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I submitted a ticket before my account was created and I saw this discussion.

On my Mac, the app (version 0.14.9)  itself is unstable, crashing each time I try to quit, irrespective of whether the Orba is connected or not. In fact, it would not recognize the Orba at all until I did a restart earlier, which only seemed to connect once. Right after that, I promptly began the firmware update, which then resulted in a failure error, and since, the Orba has been completely unresponsive. 

Holding shift seems to implement a firmware process for a few seconds still, yet followed by the error that the firmware update fails. This then is followed by the desktop app crashing when I try to quit it. I tried multiple ports and different cables to be sure. 

FWIW, I first played with the Orba last night, followed by an attempt to get it to connect to my iPad Pro. Only a synth app recognized the incoming signal: it never was recognized via the system iOS settings, as was the same issue with my Mac (OS) this morning. Hence I went looking for updates.

Attached is a composite of the two different experiences I have been seeing this morning, in addition to the now bricked (dead) Orba device. 

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I think the updater is 0.14.9, but the Orba itself is dark - no lights, no sound, no external indications of life at all.  The only thing telling me there's anybody home at all is that the computer still beeps when I plug the Orba in.  I haven't been able to spot it in the device list, but Windows does recognize that a device has been connected.

So far... just "An error occurred during the firmware update."  I count myself lucky if I see "Updating.  Talk among yourselves." for more than a split second.

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Possibly a longshot (I think the issue behind this has since been fixed), but in the Orba app, check the firmware version number from the Artiphon logo at top right. If it says 0.13.19, the firmware has actually updated successfully and the error is the report that it hasn't.

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I've tried several different USB ports, still no luck.  The program immediately says "There was an error updating".

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Great to hear!

update: i switch usb ports and it was able to update. now is working.

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i've also been trying this and does not work. please help!!!

THANK YOU! Shift-clicking the firmware icon worked. 

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Could you try to connect Orba to a Mac or Windows PC using a USB cable and open the Orba app, click on the "A" in the upper right corner to open the settings, and click on the cloud symbol while holding down the shift key on your computer keyboard and wait for the update to complete? If the firmware update got stuck for some reason this should complete the update.


If this does not work please let our customer service know so that they can help resolve this.

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