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Unresponsive Orba? Follow these steps

Follow this article for step-by-step instructions.



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Like most of you, I'm one of the original Kickstarter backers of Orba. The rechargeable battery has died. Is a user installed replacement available? How much cost?

I am where you seem to be a year ago. Have I not picked it up in that length of time? Anyway I found where someone pressed the on/off + the down volume and it worked at getting my un bricked and it actually completed the firmware update. 


I am not happy - only about a 1/2 hour to figure it out. Many thanks to all that have gone on this mission before me.

ORBA APP VERSION 0.15.27

We’re pleased to present two new Chord presets, including:


SOUL CHORDS ☁️

Beautiful chords that include a lot of 7ths, 9ths, and 11ths – giving this organ-like sound a soulful feel. 


PASSAGE CHORDS ⏳

Inspired by vintage pop progressions and featuring a soft, breathy synth tone.


There are also several bug fixes, including a firmware updating issue with macOS 12 Monterey Beta.


ORBA FIRMWARE VERSION 0.15.13

Please be sure to update your firmware as well:

• We have fixed several crashes when using the looper. You might not have noticed this unless you went crazy with multi-part layering.

• We’ve also made the volume buttons respond faster. This way, you can turn up to 11 even quicker.

• And we fixed some issues with battery charging.

Hey guys! If you're having this issue, check out this Knowledge Base article with some helpful tips for fixing your Orba. 


https://artiphon.freshdesk.com/support/solutions/articles/44002017914-what-do-i-do-if-my-orba-is-unresponsive- 


If the issue still persists, send us an email at support@artiphon.com so we can better help diagnose what's going on. 


Also, very curious to hear if you're experiencing this issue on a Mac or Windows computer, as that information is helpful for us in trying to fix these issues 

First Orba bricked after trying to update. advised to just replace it. Got my replacment an was scared to update but after playing with it for a bit thought i'd go for it.

mistake. second orba bricked.

2021-08-19:

My Orba is complete dead! Nothing works anymore. No BT; No kabelconnection; No led light and the worse: NO sound!

Made an email tot  support@artiphon.com and get a link to this site. 

But what can be the solution?

After long waiting for my ORBA worked fine for a few minutes until I put it away, no time to play further. Today I opened the pouch that it came with and it was completely dead, no charging either.

Any ideas besides going after warranty?

Thanks for following up on this, Coco. I'm sorry to hear you're still having issues with your Orba. It looks like our community specialist just responded with some troubleshooting steps to help get your Orba up and running again. Let me know if there's anything else we can help you with! 

Frozen again…6 month wait. Frozen…sent back the old one, new one…updated and new one frozen again… Highly disappointed

Hi Troy. Just responded to your ticket about this. Let me know if you have any other questions. 

Got my Orba yesterday, can't connect to my phone or laptop.. recognizes Orba as USB speaker device or something.. driver issue? I hit shift +click on the firmware update in the Desktop App and it runs into a problem, can't get past this screen. My phone app says I need to update the firmware so I can't use it on my phone either! I don't have another device to try this on, just a laptop so now what??

in fact, when I connected the first Orba, to update, got an error message saying "Firmware Update Failed" or something similar, and I thought, "oh no, here we go again"
but was all good, lights flashed in sequence, as they should, ended on the "Lets try something" message

so followed suite on the second Orba, no error messages this time, updated nicely

BTW, I have no issues connecting either of my Orbas to either Android or Apple devices, so somewhere along the line you guys have "dropped the baby" on the Windoze app

cheers

just a sidenote, when I was installing the current app, and drivers on my stored laptop, I did notice a couple of error messages flash by, but wasn't quick enough to pause the install, and said error messages


Thanks, technically we try to keep the language here compatible with all audiences. We are looking into this to see if it may be related to a fresh install vs older app libraries.

g'day all

I have myself TWO Orbas

tried updating the firmware on both of them using the laptop I originally used when I got them both.

Whaddya know!? got the not connected message, nothin', no luck, I thought Sh!t!

Sure enough, pulled out an old laptop I had stashed away, installed the Orba Windows app, all good!

So everyone, don't despair

Obviously the devs have fucked up somewhere between the last windows app update and the current one

If you guys (devs) cant figure it out in the short term, how about keeping things nice and simple, and workable

drop the current update, revert back to the last known working version ( for everyone), then give yourself a breather while you figure out where you fucked up

simple

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