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Unresponsive Orba? Follow these steps

Follow this article for step-by-step instructions.

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here's the correct way to solve bricked Orba.
I've used anoter PC, as somebody suggested as I couldn't do it on the first PC.
But maybe same PC will be ok after this steps too.

1. get your Orba after over a year of waiting
2. have it bricked in the first week of using :P totally no response, zero LEDs, no sound ;(
3. don't plug your orba to PC yet, install the 0.14.34 orba app
4. press and hold volume +, then press power button too. release buttons (LEDs won't light)
5. plug to the PC. turn on orba app
6. wait for some drivers to be installed (i had that step)

7. if the app says that you should update firmware, click the update button

8. orba will blink it's LEDs for the first time
9. unplug Orba fast

(you should be able to play sounds after this step, but I wanted to try to complete the firmware update
10. connect orba to PC again, open app, you will notice that your orba's battery is loading

11. shift + click on the firmware update button

12. talk amongst yourselves as reccomended :P

13. wait ~2 minutes

14. nailed it! ;)

15. keep your fingers crossed Artiphon will do something really soon to fix this, and that Orba won't get bricked again

16. keep your fingers crossed so that Artiphon will think of a LED blink pattern that could communicate some messages to the owner while pressing some physical buttons to do the hard reset or put the orba into this weird DFU mode.

Sorry I couldn't be of more use. Maybe try getting a refund and looking into the other handheld synths? I'm sure they're are some.
Like most of you, I'm one of the original Kickstarter backers of Orba. The rechargeable battery has died. Is a user installed replacement available? How much cost?

Thanks for following up on this @joseph. Just messaged you about your Orba battery! 

I just received it. It worked the first day but now doesn't work, won't turn on and won't charge. Completely unresponsive. A huge waste of money!!!!! Don't buy this and leave reviews everywhere possible.

Hi Destiny.  If you wouldn't mind opening a support ticket, we can resolve the issue by either troubleshooting to revive your Orba or replacing it for you.

Open a ticket here.

Thanks Destiny for opening a ticket!  That's the best way to get a quick resolution.  Glad we were able to sort this out for you.

If anyone else needs help resolving an unresponsive Orba, please feel free to reach out via email here.

Hello, could someone please tell how I go about updating my Orba without having to buy a new computer? I use an iPad and iPhones to make my music, but none will talk to the Orba without a firmware update requiring a laptop or desktop machine. This seems to be somewhat of an oversight in my humble opinion. This gadget seemed such a good idea…
In all honesty I gave up with mine. Unless you can get another PC you're stuck unfortunately

Hi Joseph. Thanks for getting back to us on this. I've gone ahead and responded to your support ticket with some more information about how to get your Orba up and running. Let me know if you have any questions

Why would this ship bricked and the direction is to do a firmware update? I repeat, it arrived this way. Not a reassuring sign.

Mine just bricked.

I got mine several months ago, have kept firmware up-to-date. Plugged it in last night to charge after about a 45 minute session.

Followed the KB article, submitted an email to Support.

Let's see what happens.

I was very excited to get the ORBA but after the firmware update it is no longer responsive. I’ve attempted the fix so many times that my fingers are numb from pressing the buttons. I’m not even sure if it is receiving a charge. Hopefully there is a fix for the rest of us that still has a unresponsive ORBA. sb.

I am where you seem to be a year ago. Have I not picked it up in that length of time? Anyway I found where someone pressed the on/off + the down volume and it worked at getting my un bricked and it actually completed the firmware update. 

I am not happy - only about a 1/2 hour to figure it out. Many thanks to all that have gone on this mission before me.

Please see previous email reference failed battery and power supply. Me Orba is now just a unique Paper Weight. Also, were is the serial number needed to “update “ the firmware. Finally, need current instructions for return of Orba. Contributor #2126,
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