We added some additional steps in our Windows installer that could improve the firmware update process:
Thank you for updating the app.
Even with the new version of the app, the farm update failed prematurely, but the ORBA LEDs are back. I can also play the drums.
The battery is almost empty and the ORBA is charging.
After charging is complete, try updating the farm again.
I'm having the same problem as Andrew above. The Orba is simply not recognised by the app (now updated to 14.13). I am on WIndows 7, and windows can see the Orba in devices and printers, although it comes up as an unspecified device. Any help would be welcome, as without this it is a pretty limited instrument
I've got it on windows 10 and still have the same problem. My orba isn't recognised on the computer
So after being told above that Windows 10 is required (not sure why such limited OS support from Artiphon) I loaded the Orba app on my Windows 10 desktop. Orba is recognized in Device Manager now but the app opens with just a black screen. Tried many times, reboot, remove & reinstall app, etc. All I get is a prompt about saving my loop when exiting the app.
So I have no way to update the firmware on my unit now. I have used both the PC's I have access to and that is it.
So now what Orba?
The current version is 014.16.
Is there lkely to be support for pre Windows 10 or extension of the Ios/android app to enable firmware update? I have Windows 8 and cannot download firmware and do not have access to a Windows 10 computer. I have downloaded the App on Ipad but this cannot update the firmware and just displays a message that I need to update the firmware... I also have accesss to Android but this is no good either.
I have had my Orba for a month now and have still not been able to install the windows app and connect. I sent a support request that took 2 weeks to get a response and that response was "get the new version".
Well it still will not install. I can download it fine, extract the executable fine but when launching the install executable it immediately fails (see image file).
I would really like to start using this great product. Please help.
bonjour aprés avoir installé la version 014.16. quand je lance le logiciel l'ordinnateur affiche que cette version ne marche pas sur cette ordinnateur alors qu'il est sous windows 10 . Aider moi s'il vous plait je vien de recevoir mon orba ! help me please ! voila le message afficher