Artiphon is apparently setting up shipping with DHL to the point that a tracking number is generated. They then send that tracking number to their customers and say "The Orbas are on the way!!". The only problem is - and I experienced this myself - they don't actually hand the Orbas to DHL to ship. I called DHL to ask where my order was, since their website never updated the shipment status. DHL told me they've never received the order.
I checked their Kickstarter page, and they are getting serious torched over this. The complete lack of communication with their customers makes the situation much worse.
Would like to know if my Orbas have shipped?
I ordered over 2 weeks ago... status is still "Being Processed". Seriously?! No feedback from the company. They already charged my account. Is this a scam?! I am reading all the same issues above..... people have been waiting MONTHS?!!!???!!! and it doesn't seem that the company has even responded to anyone above.
how do I cancel my order? This company is appears to be SCAM
The best way to get Artiphon to converse with you is through their Facebook page. That was how I got started once I realized something had gone wrong with the shipping process.