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Undelivered order

I purchased a power adapter two weeks ago and have not received it or any communication regarding its whereabouts.

Tracking number says that mine were delivered November 17, 2020. To date I have not received them.

Hi Loann, in short: it does look like your package was delivered successfully, but we are going to follow up with more information momentarily. 

If it was delivered, it was not delivered to my address. No deliveries were received on Tuesday November 17.
Hice mi pedido ya hace poco más de un mes, y aún no lo recibo, la app de entregas no me da información al respecto. Cual es la manera de checar el estado de mi orden.??

Hi Anahi. I just responded to your support ticket with some more information on your order

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