Start a new topic

Defective Instrument 1 out of the box.

I'd like to know how many people have received a defective Instrument 1 out of the box?

I have a ticket open with Artiphon and the issue I have doesn't seem to be any known issue. My charging lights do not blue blue/red, it charges fully (green light) but will not turn on unless the power cord is attached. As soon as the power cord is disconnected, it turns off. Plug the cord back in and the light goes blue and charges for a bit longer.

When I first received it, at least it would stay on after the power cord is removed.

But now it doesn't stay on at all if the power cord is removed.

Anyone else?

I received it 6 days ago.

Here is a video of the problem.

1 person has this problem

I hear some won't trust a download. I uploaded to YouTube.

Hi Leonard. Thanks for the video. It sounds like yours might have a defective battery. 

I see that you've sent back your INSTRUMENT 1, and you've been approved for a warranty replacement. I'll go ahead and send that tracking information to your email. 

This is fantastic news! Thank you! I can confirm I've received the email information. I'll do my best to get this one dropped off on Monday. I'm very excited to get one in perfect working order. 

I received an email from Artiphon Support that states the issue has been marked as unresolved. when I clicked the email link it brought me here. Not sure what that means. My Instrument one has been dropped off and is on it's way to TN which isn't far. I supposed it should arrive today or tomorrow.

Status update in topic

Defective Instrument 1 out of the box.

The problem has been marked as Unsolved

Thanks for sending that in, Leonard. We've received your INSTRUMENT 1 and sent you an email with more information about your warranty replacement! 

Roger that. I got your email. I'm very happy it will arrive here soon. Artiphon has been exceptional in this incident. Thank you for one of the best tech support experiences. It speaks volumes of the company. I can't wait to share my creations although I'm a bit of a hermit musically. I've been enjoying the heck out of my Orba.

Received it Friday after work. Charged it up over night. Discovered that it is everything and more than I could have anticipated. Thank you for the quick turnaround!.

How incredibly disappointing... The unit I received today will light blue, but after being plugged in for over an hour, it won't turn on while unplugged.

After the week long delay it took to even ship the unit, I'm just disgusted with artiphon at this point. Not a single part of this experience has been good.

Hey Paul, I'm sorry the INSTRUMENT 1 is giving you trouble. We've received your support ticket and our tech specialist will get back to you ASAP to help you. We're happy to fix or replace it for you. I apologize for amount of time it took for your order to land. We're currently experiencing some delays with our shipping due to couriers limiting their capacity over the holidays.

By the time I hear from your tech specialist, I will no doubt have left on the road trip that I bought this thing for in the first place. 

The only appropriate reconciliation at this point seems a return and refund, and the better judgment on my part to not bother with artiphon in the future.

Hey Paul, have you opened a support ticket with us? We're happy to exchange your INSTRUMENT 1 out for a new one, or start the return/refund process. You will need to open a support ticket with us so we can start this process. We'll be on the look out!

Ours worked out of the box because it had a slight charge. But our orba doesn't take a charge so we were only able to use it immediately but not again. 

Hey Samantha, I'm sorry your Orba stopped working. We have an easy fix for this if you want to try these steps first. If that doesn't help please open a support ticket with us and our tech specialist will help you get back up and running ASAP. Thanks!

I received mine friday and everything seemed to work perfectly. I really enjoyed playing with it while connected with my iPad.

but….  :-(

two ‘zones’ on the 5th string (A ) trigger 2 notes :-( . Tried everything, no use. 

From fret 5-6 on the rubber seems er feels a bit loose. 

contacted the seller and hope for a positive and helpfull response after the weekend.

i hope this can be fixed because I really like the instrument 1



Login or Signup to post a comment