Artiphon

I ended up getting a replacement and the turn-around was about a week. New unit works as it should, no problems.

Your retailer should be happy to replace it again or initiate a refund.  We are also checking in with your retailer, so please keep us in the loop via email at support@artiphon.com.

Dear Artiphon I have been asked to stay in the loop with you with regards my ongoing difficulty in obtaining a working Orba 2 from Gear4Music. So far I have been sent one unit that doesn't turn on unless connected to a power source. I asked for this to be replaced and for them to check the replacement before sending it, to ensure it doesn't have the same fault. I received the replacement, and sure enough it has the same fault! Gear4Music tell me they tested the replacement before sending it. I think that either they didn't, or they don't know the product sufficient to realise that the appropriate test would be to just press the on button while disconnected to a power source. They have acknowledged they may have a 'batching issue' yet at the same time say that I am the only customer who has raised this with them. It seems extraordinary that I would be so unlucky as to receive two successive faulty units even after testing. I have asked them to try one more time to supply a working unit, and have told them that all they need to do is press the on button while disconnected. If the 3rd replacement is also faulty I will give up altogether and request a refund. I gather you are in communication with Gear4Music so I'd appreciate your perspective or possibly a replacement directly from you. So hopefully this keeps you in the loop. with best wishes Garry Sawyer AKA Dhammavijaya or Dhammavijai

Hey Dhammachari Dhammavijaya, I just responded via email, so let's keep the conversation going there.  We're happy to help you out.

Hello I have the same issue. The device turned on for about 10 minutes out of the box, then powered off and wouldn't turn on. I charged it with two different wall chargers (regular and fast charging) for 24-48 hours, it did not help. Plugged in my Mac, still won't power on. Device seems DOA.

Same exact issue here. Turned on out of box but wouldn't connect via Bluetooth to android without persistent disconnection errors. An hour later it won't even turn on regardless of being plugged into the wall, a mac, a phone, etc.