Note: If you have an Orba (original) and it's unresponsive, check out the DFU article for Orba 1.


Orba 2 may seem unresponsive if it's waiting for a firmware update.  You will likely see a ring of blue and green lights around the surface. 


If your Orba 2 gets stuck in this mode with the blue and green lights, try the following:


  1. Connect your Orba to your computer via USB and turn it on 
  2. Open the Artiphon Connect app. 
  3. In your computer (outside of the app), you should see a driver location called "ORBA2UPDATE" that's currently open. This would be in the same place as if you'd connect an external hard drive or other device to your computer. 
  4. Attached is a folder with the most current firmware for Orba 2. Unzip it and drag only the .bin file into the ORBA2UPDATE drive. This should force your Orba 2 into a firmware update to get it fixed.  




If this doesn't work, The following steps should revive it.




Try is a hard reset.  

  1. Reconnect Orba 2 to your Mac or Windows computer via the included USB-C cable

  2. Press and hold the *Power* button and *Volume Down (-)* button simultaneously for 15 seconds (you won’t see any visual feedback from Orba). This forces the Orba to power off.

  3. Press and hold the *Power* button on its own for 5 seconds (again, you won’t see visual feedback from Orba). This ensures that Orba 2 is powered back on.



If that doesn't revive Orba 2, try reinstalling your firmware.  Here are the instructions:


  1. Reconnect Orba 2 to your Mac or Windows computer via the included USB-C cable

  2. Open the Orba 2 desktop app and go to the settings page

  3. Hold down the shift key on your keyboard while clicking on the firmware numbers




In the case that Orba 2 remains unresponsive, please let us know at support@artiphon.com so we can help you troubleshoot the issue further. Please attach a copy of your log files.  You can access those from the app settings page.