just wanted to let everyone know that my device is now back to normal again, after updating the firmware on mac. there is definitely something wrong on windows app. it seems using mac is the only solution for now.
Hey @Arne, thanks for the extra information. I added the log text to the ticket I opened day before yesterday.
I was having this same problem with the device on windows pc. simple disconnecting and reconnecting to the computer resolved the issue.
Windows 10 User here, bricked Orba after firmware update. I went into my firewall settings and allowed the app manually. I was then able to update the firmware successfully.
Had similar issue - attempting to install app and update firmware completely inactivated the Orba and made my antivirus (Norton) really upset along the way. For the first day or so of attempting the "Shift-Update" of the Firmware it was stuck and not updating.
Today, figured I'd try again. Completely deactivated Norton and installed the new firmware update and, to my pleasant surprise, the lights came back on. I now have an Orba that works.
It's been frustrating on this end, but I imagine folks at Orba are experiencing untold levels of frustration and whatever patch or update that was done in the last day or so worked for me (once I snuck it past Norton). Thanks for your efforts on our behalf
. Orba worked out of the box then I connected to MAC to do the firmware update and now it is useless. Put in a help ticket and tried all of the above tricks to no avail. I am very sad.
Chris Tate
The Orba arrived this morning, I was able to play with it for a bit before downloading the IOS app and being told to update the firmware. I did and after it completed the Orba will no longer turn on.
8 people have this problem