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Orba 2 - won't power on out of the box

I was so excited to unbox the new Orba2 when it arrived yesterday. But it wouldn't power on. Charged overnight, still won't power on.

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Your retailer should be happy to replace it again or initiate a refund.  We are also checking in with your retailer, so please keep us in the loop via email at support@artiphon.com.

Dear Artiphon I have been asked to stay in the loop with you with regards my ongoing difficulty in obtaining a working Orba 2 from Gear4Music. So far I have been sent one unit that doesn't turn on unless connected to a power source. I asked for this to be replaced and for them to check the replacement before sending it, to ensure it doesn't have the same fault. I received the replacement, and sure enough it has the same fault! Gear4Music tell me they tested the replacement before sending it. I think that either they didn't, or they don't know the product sufficient to realise that the appropriate test would be to just press the on button while disconnected to a power source. They have acknowledged they may have a 'batching issue' yet at the same time say that I am the only customer who has raised this with them. It seems extraordinary that I would be so unlucky as to receive two successive faulty units even after testing. I have asked them to try one more time to supply a working unit, and have told them that all they need to do is press the on button while disconnected. If the 3rd replacement is also faulty I will give up altogether and request a refund. I gather you are in communication with Gear4Music so I'd appreciate your perspective or possibly a replacement directly from you. So hopefully this keeps you in the loop. with best wishes Garry Sawyer AKA Dhammavijaya or Dhammavijai

Same problem with mine.  Sometimes it powers up but I don’t know how or why.  Most times it won’t power up.  Tech support gave me info on how to charge it ( it’s fully charged) so there’s definitely something wrong that they don’t have a fix for. 

Hey Dhammachari Dhammavijaya, I just responded via email, so let's keep the conversation going there.  We're happy to help you out.

No. Neither Windows, MacOS, iOS or Android versions of the app could see Orba2 as a BT device. I'm hopeful the replacement will address this.

 I had a related issue. I contacted Artiphon and they very quickly authorized a warranty return and replacement. The replacement Orba2 works perfectly. I was very happy with how quickly and helpfully they responded and solved the problem.

I have the same problem. It takes for ever to power up like it has a dead battery. I tried the computer and it then worked. Not sure if the computer is a red herring. It just took forever to get it to power on and the instructions say push power button until it does. Well that is deceiving. You feel like an idiot after a few minutes. Makes no sense.

I'm starting to think the orba 2 really doesn't shut off and the battery starts to get low which requires you to plug it in.    I'm wondering if this is from the last firmware update.

I'd also make sure USB Charging is turned On in the APP. It is only needs to be turned off when loading samples.   I think  it also should be plugged into a USB 3.0 port so it receives more current. I Left mine turned on while plugged into a USB 2.0 Port on a raspberry pi and it decharged overnight.

There's a couple different issues here, and I want to do my best to address each one: 


If your Orba is not turning on upon arrival, reach out to support@artiphon.com for instructions on getting a warranty replacement. 


If anyone is experiencing issues with the battery (ie it only turns on sometimes), try using a wall charger to give Orba 2 some gas.  As Bruce mentioned, there is a switch on the settings page to turn on USB charging if you are using a computer.  Note that if it was turned off, you'll have to use a wall charger.  


If the issue persists, open and support ticket and we'll get you sorted.

I ended up having to RMA mine.  Anyone else that did this, how long did it take for them to receive, and send out a new one?

I ended up getting a replacement and the turn-around was about a week. New unit works as it should, no problems.
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