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Orba 2 - won't power on out of the box

I was so excited to unbox the new Orba2 when it arrived yesterday. But it wouldn't power on. Charged overnight, still won't power on.

I had to plug mine into my PC with the USB-C cable and then it turned on.   I'm having a similar problem where if I turn it off and let it sit for awhile it won't turn on unless I plug it into my PC.   I'm not sure what the problem is yet.

Same problem with mine.  Sometimes it powers up but I don’t know how or why.  Most times it won’t power up.  Tech support gave me info on how to charge it ( it’s fully charged) so there’s definitely something wrong that they don’t have a fix for. 

I have the same problem. It takes for ever to power up like it has a dead battery. I tried the computer and it then worked. Not sure if the computer is a red herring. It just took forever to get it to power on and the instructions say push power button until it does. Well that is deceiving. You feel like an idiot after a few minutes. Makes no sense.

I'm starting to think the orba 2 really doesn't shut off and the battery starts to get low which requires you to plug it in.    I'm wondering if this is from the last firmware update.

I'd also make sure USB Charging is turned On in the APP. It is only needs to be turned off when loading samples.   I think  it also should be plugged into a USB 3.0 port so it receives more current. I Left mine turned on while plugged into a USB 2.0 Port on a raspberry pi and it decharged overnight.

There's a couple different issues here, and I want to do my best to address each one: 

If your Orba is not turning on upon arrival, reach out to for instructions on getting a warranty replacement. 

If anyone is experiencing issues with the battery (ie it only turns on sometimes), try using a wall charger to give Orba 2 some gas.  As Bruce mentioned, there is a switch on the settings page to turn on USB charging if you are using a computer.  Note that if it was turned off, you'll have to use a wall charger.  

If the issue persists, open and support ticket and we'll get you sorted.

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