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Cant update firmware on Orba 2

connected to my Mac book pro to update. Always failed with 

"Failed to update firmware",

and shows "restoring Orba 2 to normal operation please wait while it restarts"

Then it takes forever

1 Comment

Sorry to hear you're having issues with your Orba 2, Zhongnan. 

Can you open up a support ticket with your log files, so we can take a closer look at what's going on? 

You can find these in your Documents > Artiphon > Orba folder. Please include both the DebugLog and the FWUpdateLog from these folders? 

Let me know if you have any questions about this process. 

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