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Device Freezes when booting and updating software and firmware for the first time!

Greetings for the day! 

i just received the new Orba 2 and when I was updating firmware and software, the device has frozen with blue and cyan lights. it doesn't seem to be turning off as well. its stuck in that state now. and i don't know what to do, its brand new and was being installed for the first time. can someone please help?

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Thanks for letting us know.  I just emailed you some things to try.  

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