Bluetooth connection & Android 13 : Artiphon

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Giuseppe Cervino

started a topic over 2 years ago

I had BT connection problems with my Galaxy S22 Ultra with Android 13 from the start: it gave continuous errors and now, after the last upgrade (Firmware 1.0.10, App 1.0.104), my Orba 2 at first seems to connect but eventually not (screenshots attached).

I allowed all the permissions the app asked for, Location services included.

The USB connection with the smartphone seems to work fine so it should definitely be a BT/Android (or Galaxy?) problem.
Any suggestions or same troubles?
THX
Giuseppe

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Colin

said 6 months ago

Thanks for the update. In my opinion it's still not good enough. A fix should be made for Android 13 as well. This product is designed to be portable and requiring a PC to load samples prevents that portability.

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Giuseppe Cervino

said 6 months ago

I was contacted by Margot from Artiphon: she was very kind (even if I was angry), wrote that the problem should have been solved with Android 14 and asked for a log file.
So I tried again after a long time and...
...I have to say that now it seems to work!
The connection lasted for 15 minutes (I'll try longer sessions, though).

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Ignis32

said 6 months ago

This "You've been asking for it" sounds funny.
Confess guys, who was that lonely soul who actualy asked for Orba3?
And the most of all, how you got in touch with somebody in the Artiphon who reacts to anything?

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Giuseppe Cervino

said 6 months ago

I wrote (again) to support on Oct 19th:
I bet an Orba 3 or anything but the fix...

...and I won! That is also a requiem for the fix to Orba 2, I bet again.

Shame that no Artiphon support person is answering...

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Ignis32

said 6 months ago

Maybe that's the connectivity fix?

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David

said 7 months ago

...and on Android 14 the Orba app still pops up with this!

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David

said 7 months ago

Update: Same issue on Android 14.

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Ignis32

said 7 months ago

I had that problem two years ago. Still there.

Only "fix" i know - powercycle the orba, restart the app and try to connect again, praying that it would work this time.
Very frustrating, and no answers from Artiphone.

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Colin

said 7 months ago

No update David and it still doesn't work. Joke of a company.

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David

said 7 months ago

Any udpate?

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Giuseppe Cervino

said over 1 year ago

@Britt: 8 months ago you wrote "We're seeing some positive results with the latest Android Beta". And...?

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Ignis32

said over 1 year ago

>>Maybe its time to provide an super flexy long usb cable with the orba free of charge.

gold

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Colin

said over 1 year ago

Oh wow, thanks for letting us know. Not working in Android 14. I can only get the USB to work with a PC, it won't work with a phone and therefore the app is completely useless. I've tried/changed all the options for USB and charging etc. it does t work. Can someone who works for Artiphon please reply here with a status update on when the app will be fixed?

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Ola

said over 1 year ago

And it still doesn't work on android 14.
Maybe its time to provide an super flexy long usb cable with the orba free of charge.

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Colin

said over 1 year ago

This issue is open nearly a year. It's outrageous to still claim you've been working on this at all or work with Google. This doesnt work in Android 12 and still doesn't work with Android 13. Please provide an update on the work that has been done to resolve this and a roadmap of any future work. If you cannot provide the above then just admit that it doesn't work and won't work, so I can get a full refund.