Yes, had the UAC popups too. Running the app as admin fixed that.
Orba ist still bricked, though. The upload always fails.
BTW: Is anyone able to see those logs mentioned here
" Attaching a copy of your Firmware Update Log and Debug Log will help us diagnose the issue. You can access these files by clicking the Info icon in the settings panel of the Orba desktop app at the bottom right corner of the window:"
Doesn't work for me. Just shows me some copyright stuff about the video engine.
Another interesting thing: When I run it as admin, I cannot drag the firmware zip file onto the cloud.
My device doesn't seem to be completely dead, though. So holding the power button for 15 seconds etc seems to have achieved something.
Apparently there is some communication between Orba and my PC. Everything goes hell once the firmware is uploaded to the device.
[REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l 19 Sep 2020 1:44:06pm - Putting Orba in to DFU Mode 19 Sep 2020 1:44:08pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l 19 Sep 2020 1:44:08pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:44:force -U [REMOVED]\AppData\Local\Temp\temp_66e378a\firmware\option_bytes.bin 19 Sep 2020 1:44:09pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:will-reset:force -D [REMOVED]\AppData\Local\Temp\temp_66e378a\firmware\option_bytes.bin 19 Sep 2020 1:44:13pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 0 -s 0x20010000:force -D [REMOVED]\AppData\Local\Temp\temp_66e378a\firmware\0x20010000.bin 19 Sep 2020 1:44:14pm - dfu-util 0.9-msvc 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - Copyright 2005-2009 Weston Schmidt, Harald Welte and OpenMoko Inc. 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - Copyright 2010-2019 Tormod Volden and Stefan Schmidt 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - This program is Free Software and has ABSOLUTELY NO WARRANTY 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - Please report bugs to http://sourceforge.net/p/dfu-util/tickets/ 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - Invalid DFU suffix signature 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - A valid DFU suffix will be required in a future dfu-util release!!! 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - Opening DFU capable USB device... 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - ID 0483:df11 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - Run-time device DFU version 011a 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - Claiming USB DFU Interface... 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - Setting Alternate Setting #0 ... 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - Determining device status: state = dfuERROR, status = 10 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - dfuERROR, clearing status 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - Determining device status: state = dfuIDLE, status = 0 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - dfuIDLE, continuing 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - DFU mode device DFU version 011a 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - Device returned transfer size 2048 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - DfuSe interface name: "Internal Flash " 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - Downloading to address = 0x20010000, size = 112512 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - 19 Sep 2020 1:44:14pm - Erase [ ] 0% 0 bytes 19 Sep 2020 1:44:14pm - Download [= ] 5% 6144 bytes 19 Sep 2020 1:44:22pm - Download [== ] 9% 10240 bytes 19 Sep 2020 1:44:22pm - Download [== ] 10% 12288 bytes 19 Sep 2020 1:44:22pm - Download [=== ] 12% 14336 bytes 19 Sep 2020 1:44:22pm - Download [==== ] 16% 18432 bytes 19 Sep 2020 1:44:22pm - Download [===== ] 20% 22528 bytes 19 Sep 2020 1:44:22pm - Download [===== ] 23% 26624 bytes 19 Sep 2020 1:44:22pm - Download [====== ] 25% 28672 bytes 19 Sep 2020 1:44:22pm - Download [======= ] 29% 32768 bytes 19 Sep 2020 1:44:22pm - Download [======== ] 32% 36864 bytes 19 Sep 2020 1:44:22pm - Download [========= ] 36% 40960 bytes 19 Sep 2020 1:44:22pm - Download [========== ] 40% 45056 bytes 19 Sep 2020 1:44:22pm - Download [========== ] 41% 47104 bytes 19 Sep 2020 1:44:22pm - Download [=========== ] 45% 51200 bytes 19 Sep 2020 1:44:22pm - Download [============ ] 49% 55296 bytes 19 Sep 2020 1:44:22pm - Download [============= ] 52% 59392 bytes 19 Sep 2020 1:44:22pm - Download [============= ] 54% 61440 bytes 19 Sep 2020 1:44:22pm - Download [============== ] 56% 63488 bytes 19 Sep 2020 1:44:29pm - Download [=============== ] 60% 67584 bytes 19 Sep 2020 1:44:29pm - Download [=============== ] 61% 69632 bytes 19 Sep 2020 1:44:29pm - Download [================ ] 65% 73728 bytes 19 Sep 2020 1:44:29pm - Download [================ ] 67% 75776 bytes 19 Sep 2020 1:44:29pm - Download [================= ] 69% 77824 bytes 19 Sep 2020 1:44:29pm - Download [================== ] 72% 81920 bytes 19 Sep 2020 1:44:29pm - Download [================== ] 74% 83968 bytes 19 Sep 2020 1:44:29pm - Download [=================== ] 76% 86016 bytes 19 Sep 2020 1:44:29pm - Download [==================== ] 80% 90112 bytes 19 Sep 2020 1:44:29pm - Download [===================== ] 85% 96256 bytes 19 Sep 2020 1:44:29pm - Download [===================== ] 87% 98304 bytes 19 Sep 2020 1:44:29pm - Download [====================== ] 89% 100352 bytes 19 Sep 2020 1:44:29pm - Download [======================= ] 92% 104448 bytes 19 Sep 2020 1:44:29pm - Download [======================== ] 96% 108544 bytes 19 Sep 2020 1:44:29pm - Download [=========================] 100% 112512 bytes 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - Download done. 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - File downloaded successfully 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 0 -s 0x8000000:force:leave -D [REMOVED]\AppData\Local\Temp\temp_66e378a\firmware\0x8000000.bin 19 Sep 2020 1:44:29pm - dfu-util 0.9-msvc 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - Copyright 2005-2009 Weston Schmidt, Harald Welte and OpenMoko Inc. 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - Copyright 2010-2019 Tormod Volden and Stefan Schmidt 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - This program is Free Software and has ABSOLUTELY NO WARRANTY 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - Please report bugs to http://sourceforge.net/p/dfu-util/tickets/ 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - Invalid DFU suffix signature 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - A valid DFU suffix will be required in a future dfu-util release!!! 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - Cannot open DFU device 0483:df11 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - No DFU capable USB device available 19 Sep 2020 1:44:29pm - 19 Sep 2020 1:44:29pm - Unable to send memory segment to device '0x8000000' 19 Sep 2020 1:44:29pm - Upload Failed 19 Sep 2020 1:44:29pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l 19 Sep 2020 1:44:31pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe --usealldevices --vid 0x0483 --pid 0xdf11 --noprompt 19 Sep 2020 1:44:31pm - [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe 19 Sep 2020 1:44:33pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l 19 Sep 2020 1:44:34pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l 19 Sep 2020 1:44:37pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l 19 Sep 2020 1:44:40pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l 19 Sep 2020 1:44:43pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l 19 Sep 2020 1:44:46pm - Unable to find device in DFU mode 19 Sep 2020 1:44:46pm - Upload Failed 19 Sep 2020 1:44:46pm - Executing:
Got my Orba yesterday, can't connect to my phone or laptop.. recognizes Orba as USB speaker device or something.. driver issue? I hit shift +click on the firmware update in the Desktop App and it runs into a problem, can't get past this screen. My phone app says I need to update the firmware so I can't use it on my phone either! I don't have another device to try this on, just a laptop so now what??
Just after receiving the Orba I connected and updated the device without trouble.. used it for a couple of days and suddenly died and didn't get recognized by Windows anymore.. made my kid (birthday-present) not happy.
I connected the Orba to my Linux-based computer and at least gave some response (lsusb), "STMicroelectronics STM Device in DFU Mode", so at least I knew there was some life in this dead-looking device.
I decided to connect it using another USB-port on the Windows-machine, I believe I pushed vol+/power for 5 seconds and voila.. it connected and update (latest already was installed) went fine.
I think stuff like this should not happen, a brand new device completely dying like this is unacceptable, and this without some obvious, easy to use and functional hard-reset option makes it even worse.
Andrew Wraight's comment (page 4) helped me a lot by the way..
Thanks for sharing this, @Dark! We've seen this solution work as well.
First Orba bricked after trying to update. advised to just replace it. Got my replacment an was scared to update but after playing with it for a bit thought i'd go for it.
mistake. second orba bricked.
It looks from the screenshot as if your Orba isn't connected. Tap the Orba icon next to the Artiphon logo button at top right to bring up the Bluetooth device list, and then tap Artiphon Orba to connect.
Yup me too - managed to update firware once after much fussing around. Then after around twetnty minutes of use I switched it off and it has since refused to restart - completely dead. Have tried to reinstall firmware but it's unrecognised as a USB device so no joy. Really frustrating. I've logged a support ticket and await a response.
Same here send an email direct to the support email and also thru the support screen. Including screenshots etc. So far as we say crickets.
Looks like I am joining the increasing list of people with an unresponsive Orba!
It work great for the first seven days then nothing. I tried all the steps suggested by Adam on the support pages to get the Orba to exit DFU mode without any success. It will not turn on, will not charge, will not connect with the app using the cable supplied, nothing. Dead as a Dodo. I am left with a very expensive paperweight.
Support ticket lodged ....
I am going to give them a week to at least contact me personally. New launch and all that and then I am going to involve Kickstarter.
Ok,
here's the correct way to solve bricked Orba.
I've used anoter PC, as somebody suggested as I couldn't do it on the first PC.
But maybe same PC will be ok after this steps too.
1. get your Orba after over a year of waiting
2. have it bricked in the first week of using :P totally no response, zero LEDs, no sound ;(
3. don't plug your orba to PC yet, install the 0.14.34 orba app
4. press and hold volume +, then press power button too. release buttons (LEDs won't light)
5. plug to the PC. turn on orba app
6. wait for some drivers to be installed (i had that step)
7. if the app says that you should update firmware, click the update button
8. orba will blink it's LEDs for the first time
9. unplug Orba fast
(you should be able to play sounds after this step, but I wanted to try to complete the firmware update
10. connect orba to PC again, open app, you will notice that your orba's battery is loading
11. shift + click on the firmware update button
12. talk amongst yourselves as reccomended :P
13. wait ~2 minutes
14. nailed it! ;)
15. keep your fingers crossed Artiphon will do something really soon to fix this, and that Orba won't get bricked again
16. keep your fingers crossed so that Artiphon will think of a LED blink pattern that could communicate some messages to the owner while pressing some physical buttons to do the hard reset or put the orba into this weird DFU mode.
Connected my Orba to another PC, I was able to reanimate it using the "Holding-Shift" method
Adam McHeffey
Follow this article for step-by-step instructions.
1 person likes this idea