My orba app closed while it was performing a firmware update and now my orba will not light up either. I do hear the windows chime when connecting it to the computer, but it wont turn on. I've tried the suggested Shift+Click firmware update but it just keeps saying "and error has occured".
I've tried several different USB ports, still no luck. The program immediately says "There was an error updating".
Hey all! We've got a new approach to solving the issue of unresponsive Orbas. This should get your Orba up and running while we update the Windows app.
I've attached a file to this message that contains the current version of Orba's firmware. Once you've downloaded it, plug Orba back into your computer and drag this file on top of the Firmware Cloud icon in the settings of the desktop app. You shouldn't even need to unzip it. This will force a local firmware update as opposed to downloading the update from the cloud. Once updated, your Orba will exit DFU Mode and return to normal playing mode.
Note: if this doesn't work the first time, try holding the 'Power' button on Orba for a moment and attempting again. It's actually possible for Orba to turn on/off in DFU Mode, but because it's outwardly unresponsive you may not know if your device is on or not.
FWIW I'm an embedded systems developer familiar with the STM32Fxxx microcontroller family. DFU mode is definitely not a complete bricking. From what the logs tell me, they're in an embarrassing spot for sure, but it should be simple enough to resolve. It just takes time is all. Give them a couple weeks before throwing in the towel eh?
I think the updater is 0.14.9, but the Orba itself is dark - no lights, no sound, no external indications of life at all. The only thing telling me there's anybody home at all is that the computer still beeps when I plug the Orba in. I haven't been able to spot it in the device list, but Windows does recognize that a device has been connected.
So far... just "An error occurred during the firmware update." I count myself lucky if I see "Updating. Talk among yourselves." for more than a split second.
Could you try to connect Orba to a Mac or Windows PC using a USB cable and open the Orba app, click on the "A" in the upper right corner to open the settings, and click on the cloud symbol while holding down the shift key on your computer keyboard and wait for the update to complete? If the firmware update got stuck for some reason this should complete the update.
If this does not work please let our customer service know so that they can help resolve this.
@joe Ferguson, no luck for me. To be honest that's about the (at least) tenth time I tried a power cycle. The fact that some methods work for some people but not for others, while other methods work for another group of people makes me think that there are multiple problems occurring here. Unfortunately, I don't think anything that is proposed here on the forums will be a general fix that gets everyone up and running.
Thanks for the suggestion.
This morning (in Japan), I have found that artiphon has released newer version of Orba app for Windows (0.14.13) so that I updated the app and connected my dead Orba to my pc.
With a few try of updating Firmware with shift clicking update cloud icon on the app, my Orba revived finally!
The desktop app shows the serial number of my Orba, firmware version (0.13.19) and App version (0.14.13) described as above.
I appreciate very much to the tech support team for their hard work!
Best regards,
I just checked my email and they had sent me a local update file that worked beautifully. My Orba is back up and running. Thanks Jeremy @ Artiphon you've made my day!
THANK YOU! Shift-clicking the firmware icon worked.
Chris Tate
The Orba arrived this morning, I was able to play with it for a bit before downloading the IOS app and being told to update the firmware. I did and after it completed the Orba will no longer turn on.
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