The power doesn't turn on. : Artiphon

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Satoshi Kato

started a topic over 4 years ago

I charged orba and confirmed normal operation. I then connected to the iPhone app. Then a firmware update was requested. So I downloaded the update software on Windows and ran it. However, the update failed. And orbs stopped powering on. Help me.

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Takeuchi Yuto

said over 4 years ago

I have the exact same problem.

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Ryohei Noda

said over 4 years ago

Many people have experienced the same issue and discussed in the other threads actively.

Please take a look at https://artiphon.freshdesk.com/support/discussions/topics/44001012214/page/last#post-44002267886

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Thomas

said over 4 years ago

Same here waited over a month get it in mail , works for 3 minutes tells me to update on Mac OS update fails now zero power Really annoyed as this is a present for my 9 year old and he is excited to use it today please help Mac OS users and fix updates please

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lori buckwalter

said over 4 years ago

Used my Orba for 3 days but in the middle of creating a song it stopped and won't charge or start. Order 9143974

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Robert McKerlie

said about 4 years ago

My Orba worked fine for 7 days and then nothing, no power, doesn’t appear to charge and doesn’t connect to app. An expensive paperweight.

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Marco Kiesel

said about 4 years ago

Same problem with my Orba. (Three days old)

After installing & starting the Win-App (Win 10 Pro) the Firmware-Update failed.

The Power-Button does not compute, and charging my Orba failed, too.

Britt Artiphon

said about 4 years ago

If your Orba seems to have met its doom, try the steps on this Solution Guide. This should revive your little friend. If not, open up a support ticket and send us the Log File. We'll go from there. Thx