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Received the Orba, wont turn on after firmware update

The Orba arrived this morning, I was able to play with it for a bit before downloading the IOS app and being told to update the firmware. I did and after it completed the Orba will no longer turn on. 


8 people have this problem

I found a solution. I had the exact same problem of RBA going dark during firmware. I found that using a USB-C end to end does not work. Since I have the newer/now-old MacBook, it only had two USB-C ports (grumble). Thus, I needed an adapter. You need to use the cord supplied in the box; USB-C to USB (3). Hope this helps. 

 IF the above doesn't work, I had an ORBA stuck in DFU for a week, and the Firmware Update failed both the base FW (Orba_Fw_0.13.19_PreRelease.zip) AND the latest (by shift click), try a different PC.
Not sure why my main Win10 PC didn't load the driver software, but I tried it on my laptop and was finally able to get my ORBA working again.

(PS: I had an open support ticket - no one has responded in the whole week it has been open. Disappointing.)

Hi all!

I ended up here after I bricked my Orba by doing a firmware update, right after receiving it. This all happened using Mac. 
After trying all the suggestions from Arthipon's guide + what was written here at the forum, I ended up trying a last resort. I downloaded Orba's app for windows, and connected the Orba to a windows machine. This solved the problem, I had to do a forced update: f the above procedure does not work: 

  1. Reconnect Orba to your Mac or Windows computer via the included USB-C cable.

  2. Press and hold the Power button and Volume Down (-) button simultaneously for 15 seconds (you won't see any visual feedback from Orba). This forces Orba to power off.

  3. Press Volume Up, then press the Power button. This forces Orba to enter update mode.

  4. Download this firmware file (you don't need to unzip it)

  5. Drag the file on to the Firmware Update cloud icon in the settings panel of the Orba app (you may need to restart the app for this to work).

ok i solved.

i used windows and everything went well.

before i used a mac

Hi,

I tried the procedure, pressing the shift key while clicking on the symbol indicated, it seems to resume but always the same update error.

I attach photos


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Here is the following situation: I got it, unpacked it and tried some stuff on my ipad IOS 14 and it worked from the beginning. I could connect via bluetooth and started playing with the strng App. Fine. Then I installed the Mac App as I wanted to change to minor scale and shut off the internal sounds. The app said I should update the firmware. which I did. Got an error but after restarting the app it said the firmware is fine and there was no further need to update again.. After that I could not get any bluetooth connection to work again. I tried the 15 second reset and reinstall FW and after that again an FW update error occured but after restarting the Mac App it again said that the FW was ok. No bluetooth connection is working... fun fact.. as a usb c connected device it still transmits midi.. but that is not what I had in mind.... So buyer beware.. The FW update seems to be instable and rendered my device to be mostly useless.. Which means I had fun for 10 minutes and that's all.. I would be happy to receive a working version or an update that fixes this. regards...

The update from Jeremy 4 days ago worked for me! Many thanks!

This morning (in Japan), I have found that artiphon has released newer version of Orba app for Windows (0.14.13) so that I updated the app and connected my dead Orba to my pc. 


With a few try of updating Firmware with shift clicking update cloud icon on the app, my Orba revived finally!

 

The desktop app shows the serial number of my Orba, firmware version (0.13.19) and App version (0.14.13) described as above. 


I appreciate very much to the tech support team for their hard work!


Best regards,



3 people like this

It wasn't until this morning that I was able to actually turn it on because of the firmware fiasco. But I did have the Orba plugged in to battery during the time it wouldn't turn on in hopes that by the time the problem was troubleshot it would be ready to go. Evidently it wasn't charging while defunct.


After getting firmware to work it was plugged in to the computer for about 5 hours before I unplugged it. Tried to turn it on and it wouldn't. Just got the flashing red light and then off. So I plugged it into a charger just after commenting earlier. From the phone app it appears to be charging now and almost full. I'll turn it on and off as soon as the Orba cup is full.

What does the battery level in the app show? It sounds as if it may just not have been charging. Do you have something else you can test the supplied cable with to see whether it's working correctly?

All the suggestions didn't work until this morning when I decided to try a USB-C / USB-C cable instead of the USB / USB-C cable that came with the Orba. Getting rid of the adapter to plug it in to my MacBook seemed to do the trick.


My only issue is charging now. Been plugged in for days and it still won't turn on unless plugged into power.

have you uninstalled the application, reinstalled without running the firmware? This worked for me on my mac.


Looking at these comments the issue seems to be whether the app recognises you have an Orba plugged in. When the serial number is recognised then the update seems to work. When you, like me, plug it in and it says "not connected" because it doesn't recognise it then none of the help on this thread works. 


1 person likes this

I have tried everything suggested on this thread and none of it resolves the issue. I currently have a paperweight that doesn't turn on. 

Fixed it (for now)....this kind of reminds me of the early days of windows..opened a ticket but am sure they are swamped..i think they will respond at some point.

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