The same is happening with me. Whenever I connect the Orba the app just closes in 3 secs . I have tried everything. Nothing seems to work. I see a lot of you have the same problem
Has anyone got a solution to this yet?
I followed the guidance by Justin Kupka and reinstalled and the issue resolved itself
As for you issue, try deleting the folder located at C:\Users\YOURUSERNAME\AppData\Roaming\Artiphon\Orba
then reinstalling
I had the same error 5 message when initially trying to install. according to the Microsoft forums and error 5 is an error associated with system privileges for your user account on your machine. You can try to right click on the Orba app install file and select "run as administrator and it might be the solution.
In my case, I had admin privileges but I discovered that even though I had turned off the windows firewall, my PCmatic Super Shield was still running in the background.
I turned it off and the app installed right away.
Don't know if this will help but thought I should share it.
So that worked to reinstall the app again on my PC but my Orba will still not turn on. I have tried holding down power and volume down and nothing. I tried the shift click on the firmware update and when I do that it closes the app and uninstalls it. I can't find the app anywhere when I look. So I go to install it again and I get an error that I can't install again. So I am not sure what else to do at this point.
Arne just posted this further advice re "bricked" Orbas on another thread:
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If Orba is unresponsive and opening the app settings and clicking on the cloud symbol next to "firmware update" does not work, it is worth trying that again.
Another thing that can work is to:
Press and hold the volume down (-) and the power button for 15 seconds.
I was able to revive it by updating the firmware on a Mac instead of windows.!
I had to disable my security to install the application. I have Bitdefender and the process stopped multiple times at the C+++ install. I rebooted and disabled security. The application installed.
I ran the update and the device bricked. I reported it and am waiting for a response.
Mine will no longer turn on as well after attempting to update the firmware. The app just shutdown while it was trying to update.
Joshua Gifford
I got the Orba today, turned it on and was able to play with it for a bit. I went to my PC and downloaded the app, ran it and connected my Orba. I saw that there was a firmware update so I clicked it and now my Orba won't turn on and the desktop app closed itself and won't turn on. I tried uninstalling it and it says it can't. So I removed all of the files and went to install it again and I get "CreateFile failed; code 5. Acess is denied" I tried running it as administrator and I still have the same issues. The app was working but now nothing works.