I have a similar problem. I got my Orba today. The PC app will install but does not run. It comes up for a split second and disappears.
I will not even try to install an update at this point.
So that worked to reinstall the app again on my PC but my Orba will still not turn on. I have tried holding down power and volume down and nothing. I tried the shift click on the firmware update and when I do that it closes the app and uninstalls it. I can't find the app anywhere when I look. So I go to install it again and I get an error that I can't install again. So I am not sure what else to do at this point.
Arne just posted this further advice re "bricked" Orbas on another thread:
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If Orba is unresponsive and opening the app settings and clicking on the cloud symbol next to "firmware update" does not work, it is worth trying that again.
Another thing that can work is to:
Press and hold the volume down (-) and the power button for 15 seconds.
I was able to revive it by updating the firmware on a Mac instead of windows.!
I had to disable my security to install the application. I have Bitdefender and the process stopped multiple times at the C+++ install. I rebooted and disabled security. The application installed.
I ran the update and the device bricked. I reported it and am waiting for a response.
As for you issue, try deleting the folder located at C:\Users\YOURUSERNAME\AppData\Roaming\Artiphon\Orba
then reinstalling
Mine will no longer turn on as well after attempting to update the firmware. The app just shutdown while it was trying to update.
Joshua Gifford
I got the Orba today, turned it on and was able to play with it for a bit. I went to my PC and downloaded the app, ran it and connected my Orba. I saw that there was a firmware update so I clicked it and now my Orba won't turn on and the desktop app closed itself and won't turn on. I tried uninstalling it and it says it can't. So I removed all of the files and went to install it again and I get "CreateFile failed; code 5. Acess is denied" I tried running it as administrator and I still have the same issues. The app was working but now nothing works.