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Chorda, new, will not charge right out of box.

Chorda, new, will not charge right out of box. I only have Android and Chromebook, no Mac or Windows PC which was not a requirement. Now I have a non-functional unit.  I got the unit hooked to BT 3 times, for 2 min each and battery went from 65% as I received it, now its below 50%.  


Why was I sent a non-functional unit?  


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