Artiphon

The Orba arrived this morning, I was able to play with it for a bit before downloading the IOS app and being told to update the firmware. I did and after it completed the Orba will no longer turn on. 

Thanks for the suggestion, @cynthia, but it didn't work for me. The Orba app still doesn't recognize my Orba.

THANK YOU! Shift-clicking the firmware icon worked. 

My Obra is turn it dark too with windows10 app when I tried to update and its failed. 

I try to reset by holding down the power and volume(-) buttons. It seems to be powered off. Then I hold power key and it wake up with its device name 'STM Device in DFU mode'. 

But I cannot update firmare via shift key + click on obra app yet. App said 'An error occured during the firmware update'. 

Is there any way to resume my obra? 

I just checked my email and they had sent me a local update file that worked beautifully.  My Orba is back up and running.  Thanks Jeremy @ Artiphon you've made my day!

I honestly don't know how I got it to work, but I ended up unplugging all connected devices and peripherals from my iMac, just to be sure, then contorted my hand to hold down the power button on the Orba, as I held down the shift button on the qwerty while clicking on the firmware update icon in the desktop app. 

Even so, it failed the firmware update, as I continued to hold down the shift and power, though as it was running through a cycle for the first time today, I figured at least the Orba wasn't dead. Then, I did the straightforward firmware update holding down the shift, and it finally had success. 

I think in the end, the app was crashing because of the failed updates earlier - which I still cannot figure out. Moreover, it could be that simply holding down the power button that long helped to reset it (not the combo of power and volume + or -), though whatever the contorted effort, it seemed I definitely had to have the Orba's power engaged, while clicking shift and then the firmware update. 

But it shows up now as updated and working. Nothing personal, but I hope my little stay here is done : ) 

P.S. When you plug your Orba into the Windows USB port your should hear the same sound a USB drive makes. If you don't, while still plugged into the USB port press the MINUS & POWER buttons together until you hear the connected USB device sound. 

If for some reason you can't update firmware yet, while plugged into the USB port you can press he MINUS & POWER buttons together until you hear the disconnect sound. 

Also while connected to USB you can go into Bluetooth & Other Devices to see the Orba without STM32 BOOTLOADER

Another forum member discovered this and it is a good way to see if your Orba is still alive. 

Received my Orba yesterday (9/5) unboxed it (created a video and all, was so excited) played with it, then connected to my MacBook Pro and downloaded the app which updated as soon as I opened it. Once the app updated I began the firmware update. It went through the process and showed successful. I played around with it, then downloaded the app on my iPad. I FINALLY was able to connect it via bluetooth and then I created a song which wasn't much really but enough to try it out to see how it would perform. It worked just as it was supposed to. I then tried to save the song and the app locked up and finally crashed. Now if I try to open the app on my iPad it locks up immediately and is non-functional. What's worse is after turning my Orba off last night and packing it up in the Travel Case, I grab it this morning, take it out of the case and..., dead. Wha? Ok, so let's try charging it. Two hours later Orba still won't turn on. Try the steps given here and nothing. I now have a black brick that resembles a sliced grapefruit. Wow, talk about the proverbial "flash in the pan," geez. I do realize that essentially we are the beta testers for any product offered through the crowdfunding process, but damn. I don't know what's worse, getting beat by a creator and never receiving the backer reward or receiving a backer reward and it turning into a brick less that 24 hours later. What makes it even worse is having to check back here every few hours to see if someone has found a fix. I think the fix is a new firmware update and free replacement of bricked Orbas. Unless someone can find a way to get them turned on that is. Right now though nothing works, not the app, not the Orba. Both are currently buggy, dead, and useless. I'll just box it up and set it on a shelf for a few months and then try it again. Maybe Artiphon will have it all fixed by Christmas. As it is now though it's more suited for the trash bin than a shelf.

Possibly a longshot (I think the issue behind this has since been fixed), but in the Orba app, check the firmware version number from the Artiphon logo at top right. If it says 0.13.19, the firmware has actually updated successfully and the error is the report that it hasn't.

I turned off the firewall and virus software and tried it on three windows, but it does not work at all. I'm disappointed. I don't have a Mac.