FINALLY!!!!!
And on the 3rd day it arose...
Lord have mercy, it has been a stressful 3 days I tell ya.At one point I was even considering an attempt at opening it up but decided I'd let someone else be the first to do that. I have tried reviving it on 2 different Macs and a Win10 machine as well. Nada. It never even showed up on either of my Macs as being connected. The Win10 machine did..., once. I've uninstalled and reinstalled the app on both Macs and on the Win10 machine, updated, not updated, and still nothing.
Today (and I have no clue what the difference in today and the past 2 are but...,) it showed up again on the Win10 machine. Oh wow! I downloaded the app and nope. not gonna do it. *sigh* Ok, one last try with my iMac. Turn on my iMac and plug up the Orba. Holy shit, it's now showing up when I look at the USB connections. OMG! I then downloaded the Orba app and installed it. I did not update the app but gave the firmware update a try with Shift+click on "firmware update". To my amazement I didn't get the error I had been getting so I just sat and waited. About 5 minutes late the update successful message popped up. It's now back to life, FINALLY! But geez people, I have been so frustrated with this thing I did think about just tossing it in the trash at one point and just accepting I'd thrown money down the drain again. Dunno, it still may be the result I end up with in the long run but for the moment it does seem to be alive again.
The trick it would appear is to connect the Orba first then download and install the app. I'm still not confident this thing isn't going to lock up like that again though. Unnerving to say the least.
That's good news Gary. Hopefully they get the rest of us up and going soon with a process that's less reliant on randomness. Fortunately the Orba is based on hardware that is tolerant of software issues. It's really a relatively solid design. They just need to iron out some software issues (several, it would seem).
Unfortunately I don't have a mac at my disposal here, and both of my Windows PCs, which don't use any antivirus or security software that's not built into Windows, fail in the same way: App fails to download the firmware update, then leaves the hardware in DFU mode.
Hopefully future versions first make sure they actually have the proper software before putting the hardware into programming mode.
I'm out of ideas for my own situation. At this point all I can do is wait for somebody to answer my support request.
Hi @Edo, welcome to the thread. You'll definitely want to read the other four pages. We've covered most of that already. Many modern computers don't even have a USB 2.0 port anymore, but I already tried that too. Pretty much, if it's been mentioned in this thread, all five pages of it, we've all tried it to the extent that we're capable.
I find it very frustrating the instructions and web site strongly urged everyone to do a firmware update ASAP, which is pretty much what got most of us into this predicament, and I'm sure will lead many more people down the path of having a very strong distrust of firmware updates in the future. As an embedded software engineer I can tell you that's the last attitude any of us want to engender in the general public.
At this point, we're all just waiting for Artiphon to come back with a procedure that brings our current favorite musical instrument back from DFU mode.
heya Michael. I understand..I would be frustrated too especially after all the delays in receiving this product....then you finally get it...and you get this. Selfishly, I hope if mine finally comes I wont have to read this thread :) Its been stuck in Cali for days now, so I found a new Roli Lightpad Block on the real cheap to keep me nicely musically occupied in the mean time. g luck.
In fact, I removed version 0.14.8 from my machine and installed 0.14.6. Same results.
This method fails in the following situations:
9 Sep 2020 3:19:51pm - Downloading Update Info
9 Sep 2020 3:19:51pm - Downloading Updater Utilities
9 Sep 2020 3:19:51pm - Downloading Updater Util - Capsense Bootloader
9 Sep 2020 3:19:51pm - Unable to find extracted utility - Capsense Bootloader
9 Sep 2020 3:19:51pm - Upload Failed
9 Sep 2020 3:19:51pm - Downloading Updater Util - ESP32
9 Sep 2020 3:19:52pm - Unable to find extracted utility - ESP32
9 Sep 2020 3:19:52pm - Upload Failed
9 Sep 2020 3:19:52pm - Downloading Updater Util - DFU
9 Sep 2020 3:19:52pm - Unable to find extracted utility - DFU
9 Sep 2020 3:19:52pm - Upload Failed
9 Sep 2020 3:19:52pm - Uploading Firmware
9 Sep 2020 3:19:52pm - Executing: C:\Users\ilove\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
9 Sep 2020 3:19:52pm - Unable to update - Orba not connected
9 Sep 2020 3:19:52pm - Upload Failed
Without going into all the details it appears that Windows wouldn't play nice with the Orba app. Even though I gave it firewall access and turned off virus protection, the Orba app couldn't download the required files into the folders under UpdateUtilities.
Path to folder is C:\Users\YourUserYName\AppData\Roaming\Artiphon\Orba\UpdateUtilities.
Jeremy at Artiphon Support sent me a link to a zip file of the folder, which I unzipped and copied into the Orba folder.
Did a SHIFT-CLICK on the cloud icon and the firmware update worked!
If you have windows and cannot update Orba firmware I think it would be best to open a trouble ticket after checking if the folders under UpdateUtilities are empty. Include the version number of the Orba app and that the folders under UpdateUtilities are empty.
P.S. When you plug your Orba into the Windows USB port your should hear the same sound a USB drive makes. If you don't, while still plugged into the USB port press the MINUS & POWER buttons together until you hear the connected USB device sound.
If for some reason you can't update firmware yet, while plugged into the USB port you can press he MINUS & POWER buttons together until you hear the disconnect sound.
Also while connected to USB you can go into Bluetooth & Other Devices to see the Orba without STM32 BOOTLOADER
Another forum member discovered this and it is a good way to see if your Orba is still alive.
Looking at these comments the issue seems to be whether the app recognises you have an Orba plugged in. When the serial number is recognised then the update seems to work. When you, like me, plug it in and it says "not connected" because it doesn't recognise it then none of the help on this thread works.
Hi,
I tried the procedure, pressing the shift key while clicking on the symbol indicated, it seems to resume but always the same update error.
I attach photos
i've also been trying this and does not work. please help!!!
I've sometimes seen that message after the Orba has updated successfully – but not if it's gone dark. A reset while connected to power (press & hold power & volume-up buttons together for five seconds) has always managed to bring it back to life for me, but that was under older firmware and I haven't had the issue with the current version. I notice the Orba manual now says the reset action is "hold power and volume down for five seconds", which may mean either "hold down power and volume" or hold power and volume-down" – it might be worth trying it that way as well while you're waiting for someone who actually knows what they're talking about to get back to you.
Incidentally, Arne's screenshot above shows him running app version 0.14.11, but the current release is indeed 0.14.9 (and the firmware 0.13.19 as shown), so you're definitely on the right version.
Addendum: I just went to watch tutorials via the desktop app, and when closing it unexpectedly quit. At least on my system, the Orba app has issues.
Chris Tate
The Orba arrived this morning, I was able to play with it for a bit before downloading the IOS app and being told to update the firmware. I did and after it completed the Orba will no longer turn on.
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