We're seeing a handful of users encountering unresponsive Orbas, so we wrote a detailed description of what to do if this happens to you.
If Orba is unresponsive and fails to power on even when plugged into a power source, it’s likely that the instrument has entered DFU Mode. This is especially likely if Orba became unresponsive after a firmware update.
Press the power button and the volume down (-) button and hold both buttons for 15 seconds. If this does get Orba back to being responsive please follow the next steps:
To exit DFU Mode follow these steps:
Forcing a firmware update will bring Orba out of DFU Mode and back into normal playing mode.
If the above procedure does not work:
If Orba remains unresponsive please let us know at firstname.lastname@example.org so we can help you troubleshoot the issue further.
Mine is out for delivery today. I guess I will assume that I need to first try and install via standard procedures, and if that does not work, revert to these procedures...I guess
A follow up in case this might help someone else. I got my Orba today..lots of good things to say about it. it does a lot that is unique and has even more potential.
Mine installed and firmware updated w. little fuss. One thing I did notice is that I needed to plug in and start up Orba and open the desktop app (mine is Windows) in the right sequence for things to work..at least I had to do that. I dont think that is uncommon...after 2 or 3 changes in the sequence, the Orba connected and the firmware update became available and I just had to click on it and things are working. I dont remember the sequence...what can i say..i;m an old goat...ha
update: that was shortlived. after connecting it to my android device, Orba is stuck and wont be recognized via usb direct..guess i need to pen a ticket
Mine is unresponsive, too... I just got it today, did the firmware upgrade, and it just froze up about an hour later. lights 1,2,3,4 on, nothing works... I went through the FAQ procedure, no luck. My firmware upload on my iMac said:
11 Sep 2020 10:02:20pm - Downloading Update Info
11 Sep 2020 10:02:20pm - Downloading Updater Utilities
11 Sep 2020 10:02:20pm - Downloading Updater Util - Capsense Bootloader
11 Sep 2020 10:02:20pm - Downloading Updater Util - ESP32
11 Sep 2020 10:02:20pm - Downloading Updater Util - DFU
11 Sep 2020 10:02:20pm - Uploading Firmware
11 Sep 2020 10:02:20pm - Executing: /Users/*********/Library/Artiphon/Orba/UpdateUtilities/dfu-util-mac/dfu-util -l
11 Sep 2020 10:02:20pm - Unable to update - Orba not connected
11 Sep 2020 10:02:20pm - Upload Failed
Yep me too exactly as above. Sent email to support and we will see.
I left it plugged in overnight, and the next morning it worked fine. It ran the firmware upgrade, and it seems to be working well now.
Well its plugged in now I'll see if a miracle happens in the morning. Thanks.
And its still a brick.
I just got mine yesterday - Sept 13th. I made sure it got a full charge overnight and verified basic operation. I tried to connect and talk to it using the IOS App first, but it said I needed to update the firmaware. I plugged it into my Mac Mini and downloaded the desktop App and tried to initiate a firmware update. That turned was when locked up. Now I can not power it off or get any response out of it. Green light on 8 and blue light on 1.
So I guess it must be stuck in DFU mode, but none of the recommended procedures are able to unstick it. I need a true hard reset. Hard to believe that this device was designed without the usual pinhole reset button.
Still bricked. Hoping support will contact me.
I tried to download the firmware but it keeps failing. NO RESPONSE FROM SUPPORT! NONE!
Very disheartening. Anybody got anyway to actually contact support? Verbal? Chat? Email?
Same here -- completely died on first attempt to update firmware. Tried the recommended procedures as shown above, no response, logs indicate unit stuck in DFU mode constantly.
Reset usb-c, turned app on and off several times, held power button down for 10 to 120 secs, no response.
DOA What a huge disappointment, Artiphon!
Same - first attempt to firmware update, Orba seemed to power off, now wont even power on again (at least, no evidence it is on - no LEDs, sound, nothing showing in app, etc. App wont even let me attempt a firmware update again.