I carried out the new steps outlined by Adam McHeffey and when I got to the volume up and power procedure my device was again recognised as a USB device and the update worked. I do though still find it very frustrating that my support reqiuest went unanswered for six days. It seems the update procedure has not been fully worked through or tested because these errors seem to be common. However, glad it's finally working again
Also attempted the new process to no avail. I'm not in complete brick mode as I can still play the base sounds, but am unable to do anything else as my PC recognizes it but the software doesn't.
there is no link in your message,
this article is just underlined....
Hi everyone,
We've continued to pin down this problem and revised the step-by-step instructions. We're seeing a lot more success with users.
If you're still experiencing problems with an unresponsive unit, please follow this article to give it a try.
If the problem persists, the fastest path to a solution is contacting support@artiphon.com. In these high-volume threads, it's possibly that your question gets lost.
Thanks!
Adam
honestly?
I did support two kickstarter projects and won't give my money agin for a kickstarter campaign.
The orba is one of the two campaigns and right now I have a nice piece of paperweight to fix some letters at one place.
Lesson learned.
kickstarter is not for me.
Tried everything. Very disappointing. :( Not able to use. Still no message from the support.
20 Sep 2020 7:58:40pm - [25586] Failed to execute script artiphon_esp32_programmer
20 Sep 2020 7:58:40pm - Traceback (most recent call last):
20 Sep 2020 7:58:40pm - File "artiphon_esp32_programmer.py", line 8, in <module>
20 Sep 2020 7:58:40pm - File "/Users/patrick/Documents/Artiphon/esp32-bluetooth/firmware-updater/venv/lib/python3.7/site-packages/PyInstaller/loader/pyimod03_importers.py", line 627, in exec_module
20 Sep 2020 7:58:40pm - File "site-packages/serial/__init__.py", line 29, in <module>
20 Sep 2020 7:58:40pm - File "/Users/patrick/Documents/Artiphon/esp32-bluetooth/firmware-updater/venv/lib/python3.7/site-packages/PyInstaller/loader/pyimod03_importers.py", line 627, in exec_module
20 Sep 2020 7:58:40pm - File "site-packages/serial/serialposix.py", line 33, in <module>
20 Sep 2020 7:58:40pm - ImportError: dlopen(/Users/localadmin/Library/Artiphon/Orba/UpdateUtilities/artiphon_esp32_programmer/select.cpython-37m-darwin.so, 2): Symbol not found: ____chkstk_darwin
20 Sep 2020 7:58:40pm - Referenced from: /Users/localadmin/Library/Artiphon/Orba/UpdateUtilities/artiphon_esp32_programmer/select.cpython-37m-darwin.so (which was built for Mac OS X 10.15)
20 Sep 2020 7:58:40pm - Expected in: /usr/lib/libSystem.B.dylib
20 Sep 2020 7:58:40pm - in /Users/localadmin/Library/Artiphon/Orba/UpdateUtilities/artiphon_esp32_programmer/select.cpython-37m-darwin.so
20 Sep 2020 7:58:40pm - Error Installing update - ESP32
20 Sep 2020 7:58:40pm - Upload Failed
that is all I get when I try to install the FW
I hope you will get this fixed soon. this is all a bit of a disappointment..
Update on mine. My Orba keeps 'bricking'. I can't work out what triggers it, but basically once I've laid down drums, bass, chords and lead and then turn it off, it won't turn on again and is completely dead. I then have to go through the process from my last comment - extremely annoying.
It looks like the device isn't keeping it's firmware or something. It's weird, I've tested turn it off and on when I've just looped drums and bass and it turns on. I've just added chords and lead and now it's dead again. I've even tried deleting and reinstalling the windows app - same thing happens.
I'll be raising a support case as it's an issue I can't resolve myself. By the looks of thinkgs that won't get answered any time soon.
Adam McHeffey
Follow this article for step-by-step instructions.
1 person likes this idea