Start a new topic

Unresponsive Orba? Follow these steps

Follow this article for step-by-step instructions.



1 person likes this idea

My Orba bricked up too.
Plugged it into the PC (Windows 10), switched it on, it was recognized by the PC (and was automatically used a speaker ??). Tried to update the the firmware via the app..then the lights went off and it doesnt react anymore. The PC doesnt recognized it anymore either, thats probably the reason why none of the methods described above are working.


 

18 Sep 2020 5:21:11pm - Downloading Update Info
18 Sep 2020 5:21:11pm - Downloading Updater Utilities
18 Sep 2020 5:21:11pm - Downloading Updater Util - Capsense Bootloader
18 Sep 2020 5:21:13pm - Downloading Updater Util - ESP32
18 Sep 2020 5:21:16pm - Downloading Updater Util - DFU
18 Sep 2020 5:21:18pm - Uploading Firmware
18 Sep 2020 5:21:18pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:18pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe --usealldevices --vid 0x0483 --pid 0xdf11 --noprompt
18 Sep 2020 5:21:18pm - [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe
18 Sep 2020 5:21:21pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:22pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:23pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:23pm - Putting Orba in to DFU Mode
18 Sep 2020 5:21:25pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:25pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:44:force -U [REMOVED]\AppData\Local\Temp\temp_4c16d596\firmware\option_bytes.bin
18 Sep 2020 5:21:26pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:will-reset:force -D [REMOVED]\AppData\Local\Temp\temp_4c16d596\firmware\option_bytes.bin
18 Sep 2020 5:21:30pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 0 -s 0x20010000:force -D [REMOVED]\AppData\Local\Temp\temp_4c16d596\firmware\0x20010000.bin
18 Sep 2020 5:21:30pm - dfu-util 0.9-msvc
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Copyright 2005-2009 Weston Schmidt, Harald Welte and OpenMoko Inc.
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Copyright 2010-2019 Tormod Volden and Stefan Schmidt
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - This program is Free Software and has ABSOLUTELY NO WARRANTY
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Please report bugs to http://sourceforge.net/p/dfu-util/tickets/
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Invalid DFU suffix signature
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - A valid DFU suffix will be required in a future dfu-util release!!!
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Cannot open DFU device 0483:df11
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - No DFU capable USB device available
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Unable to send memory segment to device '0x20010000'
18 Sep 2020 5:21:30pm - Upload Failed
18 Sep 2020 5:21:30pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:32pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe --usealldevices --vid 0x0483 --pid 0xdf11 --noprompt
18 Sep 2020 5:21:32pm - [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe
18 Sep 2020 5:21:34pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:35pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:38pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:42pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:45pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:47pm - Unable to find device in DFU mode
18 Sep 2020 5:21:47pm - Upload Failed
18 Sep 2020 5:21:47pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:49pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe --usealldevices --vid 0x0483 --pid 0xdf11 --noprompt
18 Sep 2020 5:21:49pm - [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe
18 Sep 2020 5:21:51pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:52pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:55pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:58pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:22:01pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:22:03pm - Unable to find device in DFU mode
18 Sep 2020 5:22:03pm - Upload Failed
18 Sep 2020 5:22:03pm - Error Installing update - DFU
18 Sep 2020 5:22:03pm - Upload Failed

 

 

18 Sep 2020 5:21:11pm - Downloading Update Info
18 Sep 2020 5:21:11pm - Downloading Updater Utilities
18 Sep 2020 5:21:11pm - Downloading Updater Util - Capsense Bootloader
18 Sep 2020 5:21:13pm - Downloading Updater Util - ESP32
18 Sep 2020 5:21:16pm - Downloading Updater Util - DFU
18 Sep 2020 5:21:18pm - Uploading Firmware
18 Sep 2020 5:21:18pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:18pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe --usealldevices --vid 0x0483 --pid 0xdf11 --noprompt
18 Sep 2020 5:21:18pm - [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe
18 Sep 2020 5:21:21pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:22pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:23pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:23pm - Putting Orba in to DFU Mode
18 Sep 2020 5:21:25pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:25pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:44:force -U [REMOVED]\AppData\Local\Temp\temp_4c16d596\firmware\option_bytes.bin
18 Sep 2020 5:21:26pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:will-reset:force -D [REMOVED]\AppData\Local\Temp\temp_4c16d596\firmware\option_bytes.bin
18 Sep 2020 5:21:30pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 0 -s 0x20010000:force -D [REMOVED]\AppData\Local\Temp\temp_4c16d596\firmware\0x20010000.bin
18 Sep 2020 5:21:30pm - dfu-util 0.9-msvc
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Copyright 2005-2009 Weston Schmidt, Harald Welte and OpenMoko Inc.
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Copyright 2010-2019 Tormod Volden and Stefan Schmidt
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - This program is Free Software and has ABSOLUTELY NO WARRANTY
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Please report bugs to http://sourceforge.net/p/dfu-util/tickets/
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Invalid DFU suffix signature
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - A valid DFU suffix will be required in a future dfu-util release!!!
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Cannot open DFU device 0483:df11
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - No DFU capable USB device available
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Unable to send memory segment to device '0x20010000'
18 Sep 2020 5:21:30pm - Upload Failed
18 Sep 2020 5:21:30pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:32pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe --usealldevices --vid 0x0483 --pid 0xdf11 --noprompt
18 Sep 2020 5:21:32pm - [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe
18 Sep 2020 5:21:34pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:35pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:38pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:42pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:45pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:47pm - Unable to find device in DFU mode
18 Sep 2020 5:21:47pm - Upload Failed
18 Sep 2020 5:21:47pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:49pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe --usealldevices --vid 0x0483 --pid 0xdf11 --noprompt
18 Sep 2020 5:21:49pm - [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe
18 Sep 2020 5:21:51pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:52pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:55pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:58pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:22:01pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:22:03pm - Unable to find device in DFU mode
18 Sep 2020 5:22:03pm - Upload Failed
18 Sep 2020 5:22:03pm - Error Installing update - DFU
18 Sep 2020 5:22:03pm - Upload Failed

 

My Orba was unresponsive - power on did nothing.

I've got it working again now - via the MacOS app - by following the second stage of Artiphon's 18 Sept 2020 revised solution steps they posted here:

https://artiphon.freshdesk.com/support/solutions/articles/44002017914-what-do-i-do-if-my-orba-is-unresponsive-

I managed to get mine working: at first it was working normally, it wouldn’t however connect with the Windows app (Windows 10). I noticed however, that it did appear as a MIDI controller and a speaker in the Device manager. I charged the Orba fully and then it somehow did show up in the app, all of a sudden. I proceeded to update the firmware and, of course, bricked the thing in the process. But I noticed that the firmware update process got interrupted all the time by the goddamn Windows UAC pop-ups. So I ran the app as administrator and then held the Orba power button and shift-clicked the update button as described in the first post. And after that everything went smoothly and my Orba can be used fully with both Windows and iOS apps. Hopefully this helps someone, too!

Yes, had the UAC popups too. Running the app as admin fixed that.
Orba ist still bricked, though. The upload always fails.


BTW: Is anyone able to see those logs mentioned here
" Attaching a copy of your Firmware Update Log and Debug Log will help us diagnose the issue. You can access these files by clicking the Info icon in the settings panel of the Orba desktop app at the bottom right corner of the window:"

Doesn't work for me. Just shows me some copyright stuff about the video engine.

 

Another interesting thing: When I run it as admin, I cannot drag the firmware zip file onto the cloud.

My device doesn't seem to be completely dead, though. So holding the power button for 15 seconds etc seems to have achieved something.
Apparently there is some communication between Orba and my PC. Everything goes hell once the firmware is uploaded to the device.



 

 

 

[REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
19 Sep 2020 1:44:06pm - Putting Orba in to DFU Mode
19 Sep 2020 1:44:08pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
19 Sep 2020 1:44:08pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:44:force -U [REMOVED]\AppData\Local\Temp\temp_66e378a\firmware\option_bytes.bin
19 Sep 2020 1:44:09pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:will-reset:force -D [REMOVED]\AppData\Local\Temp\temp_66e378a\firmware\option_bytes.bin
19 Sep 2020 1:44:13pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 0 -s 0x20010000:force -D [REMOVED]\AppData\Local\Temp\temp_66e378a\firmware\0x20010000.bin
19 Sep 2020 1:44:14pm - dfu-util 0.9-msvc
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - Copyright 2005-2009 Weston Schmidt, Harald Welte and OpenMoko Inc.
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - Copyright 2010-2019 Tormod Volden and Stefan Schmidt
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - This program is Free Software and has ABSOLUTELY NO WARRANTY
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - Please report bugs to http://sourceforge.net/p/dfu-util/tickets/
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - Invalid DFU suffix signature
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - A valid DFU suffix will be required in a future dfu-util release!!!
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - Opening DFU capable USB device...
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - ID 0483:df11
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - Run-time device DFU version 011a
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - Claiming USB DFU Interface...
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - Setting Alternate Setting #0 ...
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - Determining device status: state = dfuERROR, status = 10
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - dfuERROR, clearing status
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - Determining device status: state = dfuIDLE, status = 0
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - dfuIDLE, continuing
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - DFU mode device DFU version 011a
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - Device returned transfer size 2048
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - DfuSe interface name: "Internal Flash  "
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - Downloading to address = 0x20010000, size = 112512
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - 
19 Sep 2020 1:44:14pm - Erase   	[                         ]   0%            0 bytes
19 Sep 2020 1:44:14pm - Download	[=                        ]   5%         6144 bytes
19 Sep 2020 1:44:22pm - Download	[==                       ]   9%        10240 bytes
19 Sep 2020 1:44:22pm - Download	[==                       ]  10%        12288 bytes
19 Sep 2020 1:44:22pm - Download	[===                      ]  12%        14336 bytes
19 Sep 2020 1:44:22pm - Download	[====                     ]  16%        18432 bytes
19 Sep 2020 1:44:22pm - Download	[=====                    ]  20%        22528 bytes
19 Sep 2020 1:44:22pm - Download	[=====                    ]  23%        26624 bytes
19 Sep 2020 1:44:22pm - Download	[======                   ]  25%        28672 bytes
19 Sep 2020 1:44:22pm - Download	[=======                  ]  29%        32768 bytes
19 Sep 2020 1:44:22pm - Download	[========                 ]  32%        36864 bytes
19 Sep 2020 1:44:22pm - Download	[=========                ]  36%        40960 bytes
19 Sep 2020 1:44:22pm - Download	[==========               ]  40%        45056 bytes
19 Sep 2020 1:44:22pm - Download	[==========               ]  41%        47104 bytes
19 Sep 2020 1:44:22pm - Download	[===========              ]  45%        51200 bytes
19 Sep 2020 1:44:22pm - Download	[============             ]  49%        55296 bytes
19 Sep 2020 1:44:22pm - Download	[=============            ]  52%        59392 bytes
19 Sep 2020 1:44:22pm - Download	[=============            ]  54%        61440 bytes
19 Sep 2020 1:44:22pm - Download	[==============           ]  56%        63488 bytes
19 Sep 2020 1:44:29pm - Download	[===============          ]  60%        67584 bytes
19 Sep 2020 1:44:29pm - Download	[===============          ]  61%        69632 bytes
19 Sep 2020 1:44:29pm - Download	[================         ]  65%        73728 bytes
19 Sep 2020 1:44:29pm - Download	[================         ]  67%        75776 bytes
19 Sep 2020 1:44:29pm - Download	[=================        ]  69%        77824 bytes
19 Sep 2020 1:44:29pm - Download	[==================       ]  72%        81920 bytes
19 Sep 2020 1:44:29pm - Download	[==================       ]  74%        83968 bytes
19 Sep 2020 1:44:29pm - Download	[===================      ]  76%        86016 bytes
19 Sep 2020 1:44:29pm - Download	[====================     ]  80%        90112 bytes
19 Sep 2020 1:44:29pm - Download	[=====================    ]  85%        96256 bytes
19 Sep 2020 1:44:29pm - Download	[=====================    ]  87%        98304 bytes
19 Sep 2020 1:44:29pm - Download	[======================   ]  89%       100352 bytes
19 Sep 2020 1:44:29pm - Download	[=======================  ]  92%       104448 bytes
19 Sep 2020 1:44:29pm - Download	[======================== ]  96%       108544 bytes
19 Sep 2020 1:44:29pm - Download	[=========================] 100%       112512 bytes
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - Download done.
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - File downloaded successfully
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 0 -s 0x8000000:force:leave -D [REMOVED]\AppData\Local\Temp\temp_66e378a\firmware\0x8000000.bin
19 Sep 2020 1:44:29pm - dfu-util 0.9-msvc
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - Copyright 2005-2009 Weston Schmidt, Harald Welte and OpenMoko Inc.
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - Copyright 2010-2019 Tormod Volden and Stefan Schmidt
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - This program is Free Software and has ABSOLUTELY NO WARRANTY
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - Please report bugs to http://sourceforge.net/p/dfu-util/tickets/
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - Invalid DFU suffix signature
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - A valid DFU suffix will be required in a future dfu-util release!!!
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - Cannot open DFU device 0483:df11
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - No DFU capable USB device available
19 Sep 2020 1:44:29pm - 
19 Sep 2020 1:44:29pm - Unable to send memory segment to device '0x8000000'
19 Sep 2020 1:44:29pm - Upload Failed
19 Sep 2020 1:44:29pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
19 Sep 2020 1:44:31pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe --usealldevices --vid 0x0483 --pid 0xdf11 --noprompt
19 Sep 2020 1:44:31pm - [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe
19 Sep 2020 1:44:33pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
19 Sep 2020 1:44:34pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
19 Sep 2020 1:44:37pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
19 Sep 2020 1:44:40pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
19 Sep 2020 1:44:43pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
19 Sep 2020 1:44:46pm - Unable to find device in DFU mode
19 Sep 2020 1:44:46pm - Upload Failed
19 Sep 2020 1:44:46pm - Executing:

 

 

 

Dear ARTIPHON. They will run very fast. Days before return. Any feedback or signal from support? It's not the chipest device and it's really sad to get it as a dead souvenir. Thank you.


1 person likes this

Looks like I am joining the increasing list of people with an unresponsive Orba!


It work great for the first seven days then nothing. I tried all the steps suggested by Adam on the support pages to get the Orba to exit DFU mode without any success. It will not turn on, will not charge, will not connect with the app using the cable supplied, nothing. Dead as a Dodo. I am left with a very expensive paperweight.


Support ticket lodged ....

Hi all,

My issue was a slightly different flavour in that I had already completed the firmware update a couple of days ago and had been using it no problem. Then last night after finishing making a song, I disconnect my Orba from my Windows 10 device and turned it off. It would then no longer power on - completely dead.


I don't know if there is an order in which you have to do this - i.e. close down the app before disconnecting, but the reason I didn't do that was because I'm not clear on how you save and retrieve songs you've created - that function of the app is currently not working very well at all. When I went to close the app I got the message to save or delete my current song. I didn't want to lose it so I just disconnected to Orba thinking nothing would happen. It was after this that it wouldn't turn back on again.


Anyway - whilst none of the suggestions on here worked initially, I noticed when I held the power button and the '+' button (for like, 5 seconds not 15), the Orba was then identified by my laptop. I then followed the manual, forced firmware update and this brought the Orba back to life - even though I'd already updated the firmware... I also think I had to keep hold of the power and shift buttons until the Orba lights came on as the first time I tried this I let go once it looked like the firmware update was doing something, but I then got a 'firmware update failed message'. I did again keeping hold of the power and shift buttons and eventually the Orba lit up and that's when I let go.


I'm not sure what the power button and '+' does officially, but it allowed my Windows device to recognise my Orba when the device was bricked. So if you're still struggling, try this first...?

@Artiphon - please fix your app so you can save and load songs properly. At the moment every song I make will be lost for all eternity. Cry. 

Cheers,


Andrew


1 person likes this

Update on mine. My Orba keeps 'bricking'. I can't work out what triggers it, but basically once I've laid down drums, bass, chords and lead and then turn it off, it won't turn on again and is completely dead. I then have to go through the process from my last comment - extremely annoying.


It looks like the device isn't keeping it's firmware or something. It's weird, I've tested turn it off and on when I've just looped drums and bass and it turns on. I've just added chords and lead and now it's dead again. I've even tried deleting and reinstalling the windows app - same thing happens.


I'll be raising a support case as it's an issue I can't resolve myself. By the looks of thinkgs that won't get answered any time soon.


1 person likes this

20 Sep 2020 7:58:40pm - [25586] Failed to execute script artiphon_esp32_programmer

20 Sep 2020 7:58:40pm - Traceback (most recent call last):

20 Sep 2020 7:58:40pm - File "artiphon_esp32_programmer.py", line 8, in <module>

20 Sep 2020 7:58:40pm - File "/Users/patrick/Documents/Artiphon/esp32-bluetooth/firmware-updater/venv/lib/python3.7/site-packages/PyInstaller/loader/pyimod03_importers.py", line 627, in exec_module

20 Sep 2020 7:58:40pm - File "site-packages/serial/__init__.py", line 29, in <module>

20 Sep 2020 7:58:40pm - File "/Users/patrick/Documents/Artiphon/esp32-bluetooth/firmware-updater/venv/lib/python3.7/site-packages/PyInstaller/loader/pyimod03_importers.py", line 627, in exec_module

20 Sep 2020 7:58:40pm - File "site-packages/serial/serialposix.py", line 33, in <module>

20 Sep 2020 7:58:40pm - ImportError: dlopen(/Users/localadmin/Library/Artiphon/Orba/UpdateUtilities/artiphon_esp32_programmer/select.cpython-37m-darwin.so, 2): Symbol not found: ____chkstk_darwin

20 Sep 2020 7:58:40pm - Referenced from: /Users/localadmin/Library/Artiphon/Orba/UpdateUtilities/artiphon_esp32_programmer/select.cpython-37m-darwin.so (which was built for Mac OS X 10.15)

20 Sep 2020 7:58:40pm - Expected in: /usr/lib/libSystem.B.dylib

20 Sep 2020 7:58:40pm - in /Users/localadmin/Library/Artiphon/Orba/UpdateUtilities/artiphon_esp32_programmer/select.cpython-37m-darwin.so

20 Sep 2020 7:58:40pm - Error Installing update - ESP32

20 Sep 2020 7:58:40pm - Upload Failed


that is all I get when I try to install the FW

I hope you will get this fixed soon. this is all a bit of a disappointment..


I Tried another Windows-PC. Worked for me.

Tried everything. Very disappointing. :( Not able to use. Still no message from the support. 

Software appears to be flaky and, realistically, still under development. Think I’ll set. It aside for a while and try again in a few weeks time.

1 person likes this

honestly?

I did support two kickstarter projects and won't give my money agin for a kickstarter campaign.

The orba is one of the two campaigns and right now I have a nice piece of paperweight to fix some letters at one place.

Lesson learned.

kickstarter is not for me.


Hi everyone,


We've continued to pin down this problem and revised the step-by-step instructions. We're seeing a lot more success with users. 


If you're still experiencing problems with an unresponsive unit, please follow this article to give it a try. 


If the problem persists, the fastest path to a solution is contacting support@artiphon.com. In these high-volume threads, it's possibly that your question gets lost. 


Thanks!

Adam 

Login or Signup to post a comment