Artiphon

Thanks everyone for all the suggestions. It's good to hear some of you have made progress but mine is totally dead and none of the suggested fixes work. Still no word from support which is very frustrating.

I want to be clear. I have done everything suggested on this forum. when connected to my computer it dosent even register. it wont start or show any life at all. I think it has a bad power connection or power cell. but I  am done trying to figure it out. that is not my job. I am only interested in a replacment or a refund. not an email fest. so where do I send this thing.?

been there don that! this thing is dead not out of power. it has been recharged. restarted. - volume and power held for ten seconds. it wont freaking start.  please replace the unit or return my money!

Thanks, Arne, I appreciate your response, but neither of these work.  The Orba had charged for over an hour yesterday while plugged into my usb-c port on a MacBook Pro 16".  The second I started to run the firmware update, the Orba app quit unexpectedly, and then all the lights went out on my Orba.  This has not changed despite several attempts at all the posted fixes. 

I'm attaching the full log from the the special file cloud-drop firmware recommended, this is the same, consistent result each and every time.  Does this provide you any insight?

update: that was shortlived.  after connecting it to my android device, Orba is stuck and wont be recognized via usb direct..guess i need to pen a ticket

OK held down those two buttons for a minute.  No change.  Still a brick.  Letting it charge yet again.

While hacking around with the Orba, I got it into a messed-up or unresponsive state a number of times, but I was always able to bring it back with a firmware reset.

The first thing is to note the instructions on making sure it's turned off, even if already seems to be off...

2) Completely shut down your Orba by holding the Volume Down (-) button while you hold the Power button for 15 seconds.

...and the info on how to turn it on in "DFU mode" AKA "update mode".

3) Hold the Volume Up (+) button while you press the Power button for 5 seconds. This forces Orba to enter update mode.

One thing I found while recovering the Orba on some occasions is that, if it's in DFU mode when you run the App, the App will offer to try and recover it, but it sometimes can't, and fails.

So I always used to make sure the Orba was off with (2), then navigate to this screen:

...before turning it on in DFU mode. You might then see the background change colour slightly (in Windows at least). Now drag the downloaded firmware .zip file into this window as per the instructions:

5) Drag the file onto the Firmware Update cloud icon in the settings panel of the Orba app.

That worked every time.

I left it plugged in overnight, and the next morning it worked fine.  It ran the firmware upgrade, and it seems to be working well now.

Unresponsive App

The blue light on 1

The green light on 8

But can't interact with the app. 

Can't see the serial number, and the firmware version, but the App version it's  0.14.16

Any help will be appreciated.

Thanks

I was able to get my unit “unstuck” by holding down both the power button AND the “-“ on the volume control. This appears to do a hard reset. I then let it fully recharge overnight. This morning I was able to get the firmware upgrade done and the unit is functioning properly. I can power it up and down and play it as designed. I will report back if it dies or locks up today.

Thank you for your answer Tarrellshardha, that’s a shame, but I was starting to get that feeling. If it sounds too good to be true…