Looking at these comments the issue seems to be whether the app recognises you have an Orba plugged in. When the serial number is recognised then the update seems to work. When you, like me, plug it in and it says "not connected" because it doesn't recognise it then none of the help on this thread works.
I have tried everything suggested on this thread and none of it resolves the issue. I currently have a paperweight that doesn't turn on.
Fixed it (for now)....this kind of reminds me of the early days of windows..opened a ticket but am sure they are swamped..i think they will respond at some point.
Hi Michael...I agree. It installed fine for me...and I was doing a lot with it problem free until I tried to use it with my Android device which didnt work and now it is in DFU mode after reconnecting it via wired connection...I did the stuff recommended and that didnt work so now i need to open a ticket
P.S. When you plug your Orba into the Windows USB port your should hear the same sound a USB drive makes. If you don't, while still plugged into the USB port press the MINUS & POWER buttons together until you hear the connected USB device sound.
If for some reason you can't update firmware yet, while plugged into the USB port you can press he MINUS & POWER buttons together until you hear the disconnect sound.
Also while connected to USB you can go into Bluetooth & Other Devices to see the Orba without STM32 BOOTLOADER
Another forum member discovered this and it is a good way to see if your Orba is still alive.
@Edo
I'm just a user like you, but I did experience the DFU mode problem. My Orba recovered nicely with the file and instructions Artiphon provided to me. I've been playing with it fine for a couple days now, so aside from the updater issue I have had no problems. I suggest it's still worth playing with, then if you do have any issues, create a ticket on this site and they will help you out as soon as they can. Better to gain some benefit from the device and possibly have to fix it than gain no benefit because of fear to open the box.
Without going into all the details it appears that Windows wouldn't play nice with the Orba app. Even though I gave it firewall access and turned off virus protection, the Orba app couldn't download the required files into the folders under UpdateUtilities.
Path to folder is C:\Users\YourUserYName\AppData\Roaming\Artiphon\Orba\UpdateUtilities.
Jeremy at Artiphon Support sent me a link to a zip file of the folder, which I unzipped and copied into the Orba folder.
Did a SHIFT-CLICK on the cloud icon and the firmware update worked!
If you have windows and cannot update Orba firmware I think it would be best to open a trouble ticket after checking if the folders under UpdateUtilities are empty. Include the version number of the Orba app and that the folders under UpdateUtilities are empty.
@Kenneth
I am sorry for my unreadable pictures attached.
I have converted them from PNG to JPEG and hope it works.
There is nothing in C:\Users\ilove\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\ for the method of updating the farm locally. What about distributing this utility in advance?
@Jeremy
Thanks for uploading Orba firmware zip.
But my Orba's firmware update failed on Windows10 yet.
I think dfu-uitl is not downloaded on C:\Users\{USERNAME}\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win
So I manually placed dfu-util.ext and libusb-1.0.dll but still update failed. Update log is below
10 Sep 2020 8:09:03am - Downloading Update Info
10 Sep 2020 8:09:03am - Downloading Updater Utilities
10 Sep 2020 8:09:03am - Downloading Updater Util - Capsense Bootloader
10 Sep 2020 8:09:03am - Unable to find extracted utility - Capsense Bootloader
10 Sep 2020 8:09:03am - Upload Failed
10 Sep 2020 8:09:03am - Downloading Updater Util - ESP32
10 Sep 2020 8:09:03am - Unable to find extracted utility - ESP32
10 Sep 2020 8:09:03am - Upload Failed
10 Sep 2020 8:09:03am - Downloading Updater Util - DFU
10 Sep 2020 8:09:03am - Uploading Firmware
10 Sep 2020 8:09:03am - Executing: C:\Users\aselectroworks\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
10 Sep 2020 8:09:04am - Putting Orba in to DFU Mode
10 Sep 2020 8:09:06am - Executing: C:\Users\aselectroworks\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
10 Sep 2020 8:09:06am - Executing: C:\Users\aselectroworks\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:44:force -U C:\Users\ASELEC~1\AppData\Local\Temp\temp_5bc423c8\firmware\option_bytes.bin
10 Sep 2020 8:09:07am - Executing: C:\Users\aselectroworks\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:will-reset:force -D C:\Users\ASELEC~1\AppData\Local\Temp\temp_5bc423c8\firmware\option_bytes.bin
10 Sep 2020 8:09:08am - Unable to write option bytes to device
10 Sep 2020 8:09:08am - Upload Failed
10 Sep 2020 8:09:08am - Executing: C:\Users\aselectroworks\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
10 Sep 2020 8:09:09am - Executing: C:\Users\aselectroworks\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:44:force -U C:\Users\ASELEC~1\AppData\Local\Temp\temp_5bc423c8\firmware\option_bytes.bin
10 Sep 2020 8:09:11am - Executing: C:\Users\aselectroworks\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:will-reset:force -D C:\Users\ASELEC~1\AppData\Local\Temp\temp_5bc423c8\firmware\option_bytes.bin
10 Sep 2020 8:09:12am - Unable to write option bytes to device
10 Sep 2020 8:09:12am - Upload Failed
10 Sep 2020 8:09:12am - Executing: C:\Users\aselectroworks\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
10 Sep 2020 8:09:13am - Executing: C:\Users\aselectroworks\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:44:force -U C:\Users\ASELEC~1\AppData\Local\Temp\temp_5bc423c8\firmware\option_bytes.bin
10 Sep 2020 8:09:14am - Executing: C:\Users\aselectroworks\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:will-reset:force -D C:\Users\ASELEC~1\AppData\Local\Temp\temp_5bc423c8\firmware\option_bytes.bin
10 Sep 2020 8:09:15am - Unable to write option bytes to device
10 Sep 2020 8:09:15am - Upload Failed
10 Sep 2020 8:09:15am - Error Installing update - DFU
10 Sep 2020 8:09:15am - Upload Failed
Yikes! My Orba seems to near my door and I would think will be arriving in a day or two (finally). But now I dont know if it is safe to install it because I obviously dont want it to be a paperweight after reading some of this thread
So I would like to know if the new firmware patch I saw here which I downloaded actually works and if it is safe to install Orba when it comes (finally).
It's a win 10 machine and I have the win app installed. Also have the Android beta installed on my phone but I;m not going anyhere near that for now. I dont have any Apple devices.
Soooooo...what do I do? Thanks..anyone in the know? The irony of waiting all this time to receive something and then not being able to use it is remarkable
@Jeremy,
Orba in DFU mode recognizes as STM Boot Loader in Device manager on Windows10.
The issue is that the default "inbox" driver that Windows uses for devices like this isn't set up for Generic USB access with libraries like "libusb."
(It would be need change STM32 BOOTLOADER driver to WinUSB driver by Zadig.
But, It's Failed.I captured screenshot.
Jeremy,
Firstly, Thank you for your hard work to solve this Orba DFU issues.
However, I am sorry to tell you the solution you've show us above reply doesn't revive my Orba still.
I have tried drag update file two times as you instructed because first try failed.
Then I pressed down power button for a while and did the same process. It failed again.
Please refer to the screen shot files of log I've tried just now.
Regards,
Hey all! We've got a new approach to solving the issue of unresponsive Orbas. This should get your Orba up and running while we update the Windows app.
I've attached a file to this message that contains the current version of Orba's firmware. Once you've downloaded it, plug Orba back into your computer and drag this file on top of the Firmware Cloud icon in the settings of the desktop app. You shouldn't even need to unzip it. This will force a local firmware update as opposed to downloading the update from the cloud. Once updated, your Orba will exit DFU Mode and return to normal playing mode.
Note: if this doesn't work the first time, try holding the 'Power' button on Orba for a moment and attempting again. It's actually possible for Orba to turn on/off in DFU Mode, but because it's outwardly unresponsive you may not know if your device is on or not.
Chris Tate
The Orba arrived this morning, I was able to play with it for a bit before downloading the IOS app and being told to update the firmware. I did and after it completed the Orba will no longer turn on.
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