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Unresponsive Orba? Follow these steps

Hi there, 

We're seeing a handful of users encountering 
unresponsive Orbas, so we wrote a detailed description of what to do if this happens to you. 

 

If Orba is unresponsive and fails to power on even when plugged into a power source, it’s likely that the instrument has entered DFU Mode. This is especially likely if Orba became unresponsive after a firmware update.


Press the power button and the volume down (-) button and hold both buttons for 15 seconds. If this does get Orba back to being responsive please follow the next steps:

 

To exit DFU Mode follow these steps:

  1. Reconnect Orba to your computer
  2. Open the Settings panel in the Orba App
  3. Press the power button
  4. Hold the Shift key on your keyboard while clicking the Firmware Update cloud icon
  5. Wait for the app to restore Orba’s firmware

 

Forcing a firmware update will bring Orba out of DFU Mode and back into normal playing mode.

  

If the above procedure does not work: 

  1. Download this firmware file (you don't need to unzip it)
  2. Drag the file on to the Firmware Update cloud icon in the settings panel of the Orba app (you may need to restart the app for this to work).
  3. If the update fails, try holding the Power button for a few seconds. 
  4. Then drag the file on to the Firmware Update icon again.


If Orba remains unresponsive please let us know at support@artiphon.com so we can help you troubleshoot the issue further.


Thanks!

Adam





My Orba bricked up too.
Plugged it into the PC (Windows 10), switched it on, it was recognized by the PC (and was automatically used a speaker ??). Tried to update the the firmware via the app..then the lights went off and it doesnt react anymore. The PC doesnt recognized it anymore either, thats probably the reason why none of the methods described above are working.


 

18 Sep 2020 5:21:11pm - Downloading Update Info
18 Sep 2020 5:21:11pm - Downloading Updater Utilities
18 Sep 2020 5:21:11pm - Downloading Updater Util - Capsense Bootloader
18 Sep 2020 5:21:13pm - Downloading Updater Util - ESP32
18 Sep 2020 5:21:16pm - Downloading Updater Util - DFU
18 Sep 2020 5:21:18pm - Uploading Firmware
18 Sep 2020 5:21:18pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:18pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe --usealldevices --vid 0x0483 --pid 0xdf11 --noprompt
18 Sep 2020 5:21:18pm - [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe
18 Sep 2020 5:21:21pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:22pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:23pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:23pm - Putting Orba in to DFU Mode
18 Sep 2020 5:21:25pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:25pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:44:force -U [REMOVED]\AppData\Local\Temp\temp_4c16d596\firmware\option_bytes.bin
18 Sep 2020 5:21:26pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:will-reset:force -D [REMOVED]\AppData\Local\Temp\temp_4c16d596\firmware\option_bytes.bin
18 Sep 2020 5:21:30pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 0 -s 0x20010000:force -D [REMOVED]\AppData\Local\Temp\temp_4c16d596\firmware\0x20010000.bin
18 Sep 2020 5:21:30pm - dfu-util 0.9-msvc
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Copyright 2005-2009 Weston Schmidt, Harald Welte and OpenMoko Inc.
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Copyright 2010-2019 Tormod Volden and Stefan Schmidt
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - This program is Free Software and has ABSOLUTELY NO WARRANTY
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Please report bugs to http://sourceforge.net/p/dfu-util/tickets/
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Invalid DFU suffix signature
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - A valid DFU suffix will be required in a future dfu-util release!!!
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Cannot open DFU device 0483:df11
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - No DFU capable USB device available
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Unable to send memory segment to device '0x20010000'
18 Sep 2020 5:21:30pm - Upload Failed
18 Sep 2020 5:21:30pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:32pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe --usealldevices --vid 0x0483 --pid 0xdf11 --noprompt
18 Sep 2020 5:21:32pm - [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe
18 Sep 2020 5:21:34pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:35pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:38pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:42pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:45pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:47pm - Unable to find device in DFU mode
18 Sep 2020 5:21:47pm - Upload Failed
18 Sep 2020 5:21:47pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:49pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe --usealldevices --vid 0x0483 --pid 0xdf11 --noprompt
18 Sep 2020 5:21:49pm - [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe
18 Sep 2020 5:21:51pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:52pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:55pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:58pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:22:01pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:22:03pm - Unable to find device in DFU mode
18 Sep 2020 5:22:03pm - Upload Failed
18 Sep 2020 5:22:03pm - Error Installing update - DFU
18 Sep 2020 5:22:03pm - Upload Failed

 

 

18 Sep 2020 5:21:11pm - Downloading Update Info
18 Sep 2020 5:21:11pm - Downloading Updater Utilities
18 Sep 2020 5:21:11pm - Downloading Updater Util - Capsense Bootloader
18 Sep 2020 5:21:13pm - Downloading Updater Util - ESP32
18 Sep 2020 5:21:16pm - Downloading Updater Util - DFU
18 Sep 2020 5:21:18pm - Uploading Firmware
18 Sep 2020 5:21:18pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:18pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe --usealldevices --vid 0x0483 --pid 0xdf11 --noprompt
18 Sep 2020 5:21:18pm - [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe
18 Sep 2020 5:21:21pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:22pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:23pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:23pm - Putting Orba in to DFU Mode
18 Sep 2020 5:21:25pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:25pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:44:force -U [REMOVED]\AppData\Local\Temp\temp_4c16d596\firmware\option_bytes.bin
18 Sep 2020 5:21:26pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 1 -s 0x1fff0000:will-reset:force -D [REMOVED]\AppData\Local\Temp\temp_4c16d596\firmware\option_bytes.bin
18 Sep 2020 5:21:30pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -d 0483:df11 -a 0 -s 0x20010000:force -D [REMOVED]\AppData\Local\Temp\temp_4c16d596\firmware\0x20010000.bin
18 Sep 2020 5:21:30pm - dfu-util 0.9-msvc
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Copyright 2005-2009 Weston Schmidt, Harald Welte and OpenMoko Inc.
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Copyright 2010-2019 Tormod Volden and Stefan Schmidt
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - This program is Free Software and has ABSOLUTELY NO WARRANTY
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Please report bugs to http://sourceforge.net/p/dfu-util/tickets/
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Invalid DFU suffix signature
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - A valid DFU suffix will be required in a future dfu-util release!!!
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Cannot open DFU device 0483:df11
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - No DFU capable USB device available
18 Sep 2020 5:21:30pm - 
18 Sep 2020 5:21:30pm - Unable to send memory segment to device '0x20010000'
18 Sep 2020 5:21:30pm - Upload Failed
18 Sep 2020 5:21:30pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:32pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe --usealldevices --vid 0x0483 --pid 0xdf11 --noprompt
18 Sep 2020 5:21:32pm - [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe
18 Sep 2020 5:21:34pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:35pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:38pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:42pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:45pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:47pm - Unable to find device in DFU mode
18 Sep 2020 5:21:47pm - Upload Failed
18 Sep 2020 5:21:47pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:49pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe --usealldevices --vid 0x0483 --pid 0xdf11 --noprompt
18 Sep 2020 5:21:49pm - [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\OrbaDriverInstaller.exe
18 Sep 2020 5:21:51pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:52pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:55pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:21:58pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:22:01pm - Executing: [REMOVED]\AppData\Roaming\Artiphon\Orba\UpdateUtilities\dfu-util-win\dfu-util.exe -l
18 Sep 2020 5:22:03pm - Unable to find device in DFU mode
18 Sep 2020 5:22:03pm - Upload Failed
18 Sep 2020 5:22:03pm - Error Installing update - DFU
18 Sep 2020 5:22:03pm - Upload Failed

 

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