The updated article made a few things clear, but my Orba is still bricked up after following all the steps.
(Isn't recognized by Windows, and in the debug windows when using the "shift" method it isn't even recognized as a DFU device.)
And I still don't get how I am supposed to get those Debug & Update logs.
All I get is this Information after pressing the "i" button.
ORBA looks that is charging:
The blue light on 1
The green light on 8
But can't interact with the app.
Can't see the serial number, and the firmware version, but the App version it's 0.14.16
Any help will be appreciated.
It looks from the screenshot as if your Orba isn't connected. Tap the Orba icon next to the Artiphon logo button at top right to bring up the Bluetooth device list, and then tap Artiphon Orba to connect.
Connected my Orba to another PC, I was able to reanimate it using the "Holding-Shift" method
this thing is nothing but a 100 dollar paper weight! got mine thursday. Let it recharge for 3 hours. it worked for about 1 hr. then it shut down and wont turn on is unresponsive. looking at the return policy I would say these guys released this thing to make money even if it fails. To have your returns honored you have to return it in the original box with all cables and paper work included. sorry but my significant other tossed that stuff a few hours after i set it up. does this i cant return it? Also the damn thing dosent even have a android app. the computer app was barley functional. I WANT A NEW FUNCTIONING UNIT OR MY MONEY BACK!
ANYONE FOR A CLASS ACTION SUIT????
Don't give up on it just yet; it sounds very much as if the charge simply ran down. How were you charging it for those three hours? Did the app show it as fully charged when you started using it? Try charging it off mains power rather than a computer, give it at least two hours, and check the charge in the app. After charging you might need to do the force-reboot thing (press & hold power and volume-down together for 10 seconds) to bring it out of its trance.
been there don that! this thing is dead not out of power. it has been recharged. restarted. - volume and power held for ten seconds. it wont freaking start. please replace the unit or return my money!
I want to be clear. I have done everything suggested on this forum. when connected to my computer it dosent even register. it wont start or show any life at all. I think it has a bad power connection or power cell. but I am done trying to figure it out. that is not my job. I am only interested in a replacment or a refund. not an email fest. so where do I send this thing.?
You'll need to contact Artiphon for that; I'm just another Orbaphile trying to help get you back up & running. It's very unlikely that your unit is actually faulty; most seemingly dead Orbas have so far turned out to be the result either of a run-down battery or a failed firmware update. To double-check, it was showing a green full charge in the app and/or all green lights lit on a power-button press-and-hold when you started playing? I ask because in my experience the Orba takes a long, long time to charge (MUCH more than three hours) from a computer; mains charging is faster but still takes a while. Mine has been sitting charging for the last four or five hours from my Mac mini and is still only lit to the fourth tab. And the power can drain surprisingly fast if it's left on. I'd still very strongly recommend leaving it to charge overnight as the next step and then doing a force restart again if it's not turning on.
(Sorry, single press on the power button, not press-and-hold, obviously – that's to turn it off.)
I had a hard time, but I recovered safely.
It didn't work when the batteries were completely zero.
The operation while charging did not go well. Let's fully charge it before executing.
However, since the LED does not light up, You cannot confirm whether it is charged or not.
I think you should charge it for about 3 hours.